Skip to main content
Question

Jamf Connect 2.43.0 upgrade issues - GateKeeper block

  • January 14, 2025
  • 5 replies
  • 31 views

naheem_iqbal
Forum|alt.badge.img+3

Hi everyone,

Since the update of JAMF Connect to V2.43.0 we've had a couple of devices getting an error messages saying that "JAMF Connect is Damaged and can't be opened." On investing this further we have found that "JAMF Connect was blocked from use as it is not from an identified developer." I'm curious why this would be.

5 replies

Wakko
Forum|alt.badge.img+19
  • Valued Contributor
  • January 14, 2025

Question. Are you downloading the package from your JMF Account and uploading. Or are you using the upgrade method straight from JPS. I'm very curious, has I myself have not run into this issue with our deployment.


naheem_iqbal
Forum|alt.badge.img+3
  • Author
  • New Contributor
  • January 14, 2025

 @Wakko The package is being updated by the JAMF app catalog.


Wakko
Forum|alt.badge.img+19
  • Valued Contributor
  • January 16, 2025

@naheem_iqbal that is so strange. I just [re]enrolled a device that has base install of JAMF Connect 2.40, which was updated to version 2.43.0. Via the auto-mated process. I would reach out to support for additional assistance.


naheem_iqbal
Forum|alt.badge.img+3
  • Author
  • New Contributor
  • January 22, 2025

What I should have noted was that we were intially deployiong and old version which was then getting updated via JAMF App catalog to the latest version. I have uploaded the latest version to the pre-stage enrolment and have had no further issues reported. I still question why the upgrade as it was was getting blocked by gatekeeper..


naheem_iqbal
Forum|alt.badge.img+3
  • Author
  • New Contributor
  • March 17, 2025

GateKeeper blocks apps, including Microsoft Office. The affected app varies, and the solution is to allow it through Privacy and Security > Security.