We are experiencing an issue where a users, suddenly get signed out of their Google account and unable to sign back in. When they attempt to log in, password is not accepted.
The strange part is that no one changed password — not the user, nor either of our Jamf admins or Google Workspace admins. local Mac password (which is supposed to stay in sync with their Google password through Jamf Connect) still works fine, but his Google account password no longer matches.
To clarify:
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User was logged in normally and did not request or initiate any password change.
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Users unexpectedly signed out of their Google account.
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When attempting to sign back in, Google reports the password is incorrect.
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Their local password on the Mac still works and allows them to log in to their device.
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Jamf Connect is deployed, and their local and Google passwords had been synced properly before this incident.
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We verified that no password reset or forced password change was made from the Google Admin Console.
Jamf Connect or Google desynced on its own. Even without a manual password change, sometimes the connection between Jamf Connect and Google breaks. Any idea?