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Question

Jamf Connect User... logging in as Root?

  • September 10, 2026
  • 2 replies
  • 28 views

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I have an interesting issue.

 

A student logins in via Jamf Connect two weeks ago.

Account is created. 

Account has been used and logs in via Jamf Connect every day until yesterday.

Teacher emails me today, saying every time the student logs in, it immediately logs him out.

 

Remote into the Mac mini, log in via Jamf Connect, issue confirmed.

Logged in via local account behind Jamf Connect, issue still exists.

 

Looked into the device’s Computer Usage logs in Jamf… every time the sign in happens, Jamf registers the user as “root”.

 

Now, I can purge this account and I’m sure it’ll recreate properly and log in correctly. But I’d like some insight on how this could’ve happened.

 

Students don’t have terminal access or admin rights. And it just… randomly started yesterday.

2 replies

agungsujiwo
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  • Valued Contributor
  • September 11, 2026

It looks like you may need support from Jamf.
I recommend contacting support@jamf.com so they can investigate the issue in more detail.


PaulHazelden
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  • Jamf Heroes
  • September 11, 2026

I would check the User ID number.
Generally 501 and above are normal users. Home folder will be in /Users
401 to 500 are hidden users. Home folder is in /var where roots home is located.
Below 401 is where root is located, if the User account has an ID number the same as the Mac thinks roots ID number is, then it will assign the account as root.
I let the Mac assign User ID numbers, but I do know of some who pull a User ID from another system, we used to.

Then check to see if you have anything in place to prevent root from logging in.