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Jamf Devices - User and Location information won't save

  • February 13, 2025
  • 3 replies
  • 45 views

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I'm cleaning up my Jamf environment mobile devices, iPads more or less, and I'm trying to use the "User and Location" fields such as "Name", "Username", "Email" fields, but every time I enter a name or email or anything and select save, no information is retained in these fields. Is this a feature only available to Macbook enrolled devices and not iOS? All iPads are having this issue and every one I've tried is enrolled and managed. Any help is appreciated!

3 replies

Shyamsundar
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  • Jamf Heroes
  • February 14, 2025

Did you have integrated the JAMF with LDAP or Entra, 


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  • Author
  • Contributor
  • February 14, 2025

Jamf utilizes Entra SSO to sign in on Macs, but it isn't integrated with Entra or LDAP.


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  • Author
  • Contributor
  • February 14, 2025

I discovered that I needed to create an "Enrollment Profile" then assign it to the device. A few fields populate, but only if I select 'department" for the device. It's really strange.