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JamF Now - wiped device but it won't accept activation lock code

  • July 30, 2026
  • 5 replies
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shayd-IAI
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Trying to offboard a business org user who is keeping their laptop but it has to be wiped. However it is not accepting the activation unlock code.

Steps taken: 

1 - device was locked from jamf now
2 - device was erased by sending “Erase device” command from jamf now.

3 - Unlock code was provided to user to unlock. It failed. 
4 - Tried to use activation unlock from Apple Business Manager. ABM now says the activation lock disabled, but device still shows activation lock screen. 

What else can I try as the MDM admin/ABM contact?

Best answer by _Daley

Might just be an issue with the device not recieving the unlock from ABM. Could try connecting it with a usb-c > ehternet dongle

 

 

    5 replies

    _Daley
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    • _Daley
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    • Answer
    • July 31, 2026

    Might just be an issue with the device not recieving the unlock from ABM. Could try connecting it with a usb-c > ehternet dongle

     

     

      shayd-IAI
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      • shayd-IAI
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      • July 31, 2026

      Thanks for the suggestion. Unfortunately we all work remote, so doing this will take some planning.

      WickedSmaht
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      • WickedSmaht
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      • August 3, 2026

      What’s the devices status in ABM?

       

        shayd-IAI
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        • shayd-IAI
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        • August 3, 2026

        What’s the devices status in ABM?

         

        As I said, ABM says the device activation lock is turned off. 
        It is otherwise still a member of the organization and managed.

        shayd-IAI
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        • shayd-IAI
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        • August 4, 2026

        Resolved:

        Managed to get ahold of our ABM contact and user was able to do a hardwire reset using apple configurator and another device she owned. 

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