Trying to offboard a business org user who is keeping their laptop but it has to be wiped. However it is not accepting the activation unlock code.
Steps taken:
1 - device was locked from jamf now
2 - device was erased by sending “Erase device” command from jamf now.
3 - Unlock code was provided to user to unlock. It failed.
4 - Tried to use activation unlock from Apple Business Manager. ABM now says the activation lock disabled, but device still shows activation lock screen.
What else can I try as the MDM admin/ABM contact?
