All the existing devices in our system stopped updating inventory on 21th-26th February. Any devices added since then are updating ok. How do we rectify this bug and what caused it? We cannot delete and start again on 200 devices.
Question
Jamf Pro
+1
+4Are MDM commands still going through? You can test this by checking out the History tab and looking at the Management History. If you try to run recon manually on one of the devices via Terminal, what error are you getting?
sudo jamf recon
Given the scope of the issue in your environment, I would personally open a support ticket to make sure there isn’t a bigger issue at play. That said, if your devices are in prestage enrollments, you can likely fix them by renewing the enrollment profile:
sudo profiles renew -type enrollment
If the issue is just with the Jamf binary, then you might be able to leverage the jamf Binary “self heal” API commands to repair the management framework. Here is a guide from a couple of years ago that also includes a link to the current developer documentation:
https://www.modtitan.com/2022/02/jamf-binary-self-heal-with-jamf-api.html?m=1
+1Thanks. Turned out to be a renewed APNS certificate renewal had been done with a different Apple user. Renewing with the original user rectified the issue.
+26Just a heads up, any devices you enrolled while under the new APNS certificate (The one with the wrong account) won't talk to the server now, you will need to reenroll them.
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