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Hello All, 


 


Just wanted to see if anyone else is experiencing this or has experienced this in the past. Our ABM is showing that it has not synced with Jamf since this update on March 18th. Since then we have not been able to automatically enroll any devices and due to this all of our purchased machines are not being enrolled at all and only show up in ABM. They are not showing up in Jamf despite them showing that they are connected to the Jamf server in ABM. Has anyone experienced this and does anyone know of a fix?

I've not had any issues with Jamf Pro instances I manage post-update where automatic device enrollment no longer works. But I would recommend checking if your automatic device enrollment token has expired within Jamf Pro. You can check this by navigating to Settings > Global > Automatic Device Enrollment . Then select your ABM integration & at the bottom of the page you should be able to see if it has expired or not.

I'd recommend though, whether the token shows as expired or not, if it is no longer sync'ing with ABM it is worth renewing the token to see if this resolves the issue.
Here is a link to Jamf documentation on doing this: https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Automated_Device_Enrollment_Integration.html


Jamf have also put this video together to walk you through the process: https://www.youtube.com/watch?v=wI8LMzc0TbU


 


I hope this helps.

I had this issue with ASM. Like @SlipStream it may be the token that has expired which those are the steps I would follow. For my issue, I had to already renewed the token and uploaded it to my JAMF ADE section and was still having the syncing issue. Jamf Support has me grab a public key from the Settings > Global > Automatic Device Enrollment and upload it to my ASM > Account in bottom left > MDM Servers > My specific MDM Server > Upload the public key 


Not quite sure what broke but I know that doing those steps did solve my issue. Hope this helps!

Renewing the token will fix the Sync issues, 

I've not had any issues with Jamf Pro instances I manage post-update where automatic device enrollment no longer works. But I would recommend checking if your automatic device enrollment token has expired within Jamf Pro. You can check this by navigating to Settings > Global > Automatic Device Enrollment . Then select your ABM integration & at the bottom of the page you should be able to see if it has expired or not.

I'd recommend though, whether the token shows as expired or not, if it is no longer sync'ing with ABM it is worth renewing the token to see if this resolves the issue.
Here is a link to Jamf documentation on doing this: https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Automated_Device_Enrollment_Integration.html


Jamf have also put this video together to walk you through the process: https://www.youtube.com/watch?v=wI8LMzc0TbU


 


I hope this helps.


Renewed the token and it did fix the problem. Thank you.

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