Hello,
we recently have the problem that the commands coming from Jamf Pro are stuck on the “pending” status. Not too long ago i tried to unmanage an iphone, which worked. But now its not possible to unenroll or to initiate commands in general without them being pending.
Thank you in advance, i will put a screenshot of the problem as an example.
Kind regards,
Siraj
I’ve had this happen a while back when my APNs certificate was expired. could that be the case?
When was the last inventory date of the device in question? I know that if it goes longer than say a year, the communication certificate will have expired and MDM commands will fail to work.
Seen something similar. We had a small set of iOS devices where the MDM Profile certificate didn’t get renewed, for whatever reason.
I created a smart group to let me know via email which devices have the MDM Profile expire within 30 days.
Is it possible the MDM Profile expired? Can check the device record: MDM Profile Expiration Date.
I’ve had this before where so many commands got stuck that I created an inventory report of all devices and hit “actions” and cancel all management commands. then everything went through.
I’ve had this before where so many commands got stuck that I created an inventory report of all devices and hit “actions” and cancel all management commands. then everything went through.
This is true….only if devices are checking in properly.
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