+1Hello,
we recently have the problem that the commands coming from Jamf Pro are stuck on the “pending” status. Not too long ago i tried to unmanage an iphone, which worked. But now its not possible to unenroll or to initiate commands in general without them being pending.
Thank you in advance, i will put a screenshot of the problem as an example.
Kind regards,
Siraj
+9I’ve had this happen a while back when my APNs certificate was expired. could that be the case?
+21When was the last inventory date of the device in question? I know that if it goes longer than say a year, the communication certificate will have expired and MDM commands will fail to work.
+20Seen something similar. We had a small set of iOS devices where the MDM Profile certificate didn’t get renewed, for whatever reason.
I created a smart group to let me know via email which devices have the MDM Profile expire within 30 days.
Is it possible the MDM Profile expired? Can check the device record: MDM Profile Expiration Date.
+7I’ve had this before where so many commands got stuck that I created an inventory report of all devices and hit “actions” and cancel all management commands. then everything went through.
+21I’ve had this before where so many commands got stuck that I created an inventory report of all devices and hit “actions” and cancel all management commands. then everything went through.
This is true….only if devices are checking in properly.
+1I’ve had this happen a while back when my APNs certificate was expired. could that be the case?
Where can i look this up?
+1I’ve had this before where so many commands got stuck that I created an inventory report of all devices and hit “actions” and cancel all management commands. then everything went through.
Thats interesting, how do i do that?
+1When was the last inventory date of the device in question? I know that if it goes longer than say a year, the communication certificate will have expired and MDM commands will fail to work.
from the one in the screenshot, the last inventory date was in april. There are several devices with a last inventory date longer than 3 month, only a handful are recent ones.
+1I’ve had this happen a while back when my APNs certificate was expired. could that be the case?
the apn is not expired but i might renew it, however it says that it wont work on existing devices in jamf anymore if i renew it as far as i understood?
For mobile devices, always check that the Date and Time on the device is not in the “future”…. :)
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