As this is already working correctly again, it's not really a super urgent issue and I mostly found it a minor annoyance that required a trip across town to my office from the site I was working at. Here's the scenario:
I was working on a couple of iPads that for reasons I won't get into needed a physical touch. After wiping them through Jamf I noticed that Self Service and all the apps scoped to the smart group it was in were taking their sweet time installing. I looked up the device records in Jamf and saw that the apps wouldn't install because there were no licenses. I thought, "that's weird, there should be plenty," and checked in VPP, only to discover that *gasp* all our app licenses were zeroed out. Everything in the Content tab under all categories, just showed "0" for Total, In-Use, and Reported.
Panicking slightly, I headed across town to my office and called Apple Support first while I got logged into ASM. The licenses were all there. So why aren't they being seen in Jamf? I check the server token, Good until 10/22/22. Licenses are still zeroed. Before i click the "Update Purchased Content" button and send my on-prem servers into cardiac arrest while they verify a gazillion app licenses, I hit "Edit" to see if there were any options I could look at.
In the "Edit" mode, all my app licenses are back! What in tarnation?? I click "Cancel", the app licenses are still there! I refresh the page. Yep, things are back to normal. In the mean time I've finally gotten an apple rep on the phone and I just sort of went "uhhhh I guess it's working now...?"
So for about an hour, my VPP token lost its mind I guess, and then magically fixed itself? Has anyone else had this issue???
