Jamf Pro gaslighting me? VPP licenses zeroed out, reappear with no changes. | Community

As this is already working correctly again, it's not really a super urgent issue and I mostly found it a minor annoyance that required a trip across town to my office from the site I was working at. Here's the scenario:

I was working on a couple of iPads that for reasons I won't get into needed a physical touch. After wiping them through Jamf I noticed that Self Service and all the apps scoped to the smart group it was in were taking their sweet time installing. I looked up the device records in Jamf and saw that the apps wouldn't install because there were no licenses. I thought, "that's weird, there should be plenty," and checked in VPP, only to discover that *gasp* all our app licenses were zeroed out. Everything in the Content tab under all categories, just showed "0" for Total, In-Use, and Reported.

Panicking slightly, I headed across town to my office and called Apple Support first while I got logged into ASM. The licenses were all there. So why aren't they being seen in Jamf? I check the server token, Good until 10/22/22. Licenses are still zeroed. Before i click the "Update Purchased Content" button and send my on-prem servers into cardiac arrest while they verify a gazillion app licenses, I hit "Edit" to see if there were any options I could look at.

In the "Edit" mode, all my app licenses are back! What in tarnation?? I click "Cancel", the app licenses are still there! I refresh the page. Yep, things are back to normal. In the mean time I've finally gotten an apple rep on the phone and I just sort of went "uhhhh I guess it's working now...?"

So for about an hour, my VPP token lost its mind I guess, and then magically fixed itself? Has anyone else had this issue???

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I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

Looks like ours are back as well.

I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

Same, though they were coming in and out of Jamf all weekend. Curious if it *sticks*

I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

VPP licenses appear to be back for us as well.

I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

All of my licenses are showing as well - thanks everyone that put in tickets for this!

I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

Can confirm our licenses are back as of this morning! - I have not had an update from Apple or jamf on the cases mentioning that things are fixed though.

Can confirm our licenses are back as of this morning! - I have not had an update from Apple or jamf on the cases mentioning that things are fixed though.

Same here. Looks good, no confirmations yet from Apple or Jamf.

I don’t know if it’s actually fixed yet but currently we show licenses in our MDM again and apps are being installed.
🥳

Hopefully this means the issue was found and resolved by Apple?

Anyone else see success currently?

Looks good for us as well, no word from Apple or Jamf as to what exactly got resolved?

Apple did just confirm the issue is resolved but no details. Asked for details and can share if I get an answer.

I told Jamf and closed that case since correcting the issue wasn't on them.

Apple did just confirm the issue is resolved but no details. Asked for details and can share if I get an answer.

I told Jamf and closed that case since correcting the issue wasn't on them.

No details were given by Apple.

No details were given by Apple.

Same here - no details at all.

Hey Everyone,

I had a ticket open for the exact same problem. My licenses are back as well. Here is part of the email I received from the JAMF support team

@johntgeck wrote:
As this is already working correctly again, it's not really a super urgent issue and I mostly found it a minor annoyance that required a trip across town to my office from the site I was working at. Here's the scenario:

I was working on a couple of iPads that for reasons I won't get into needed a physical touch. After wiping them through Jamf I noticed that Self Service and all the apps scoped to the smart group it was in were taking their sweet time installing. I looked up the device records in Jamf and saw that the apps wouldn't install because there were no licenses. I thought, "that's weird, there should be plenty," and checked in VPP, only to discover that *gasp* all our app licenses were zeroed out. Everything in the Content tab under all categories, just showed "0" for Total, In-Use, and Reported.
Panicking slightly, I headed across town to my office and called Apple Support first while I got logged into ASM. The licenses were all there. So why aren't they being seen in Jamf? I check the server token, Good until 10/22/22. Licenses are still zeroed. Before i click the "Update Purchased Content" button and send my on-prem servers into cardiac arrest while they verify a gazillion app licenses, I hit "Edit" to see if there were any options I could look at.

In the "Edit" mode, all my app licenses are back! What in tarnation?? I click "Cancel", the app licenses are still there! I refresh the page. Yep, things are back to normal. In the mean time I've finally gotten an apple rep on the phone and I just sort of went "uhhhh I guess it's working now...?"

So for about an hour, my VPP token lost its mind I guess, and then magically fixed itself? Has anyone else had this issue???

The following message is from Apple: This was a one off issue, and we don't expect the issue to reoccur. One of the load balancing nodes that helps with the VPP service was down, and Apple got it back online yesterday around 5 PM CT.

It might be worth double-checking if there's a sync issue or a server delay that's affecting how the licenses display. Sometimes a background update or service hiccup can cause temporary data inconsistencies. For those dealing with justice system-related research or record checks in the state, this CT Inmate Search tool can help clarify information with updated resources. Keeping track of such changes—whether in software or legal systems—often comes down to timing and reliable data.