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Tugboat uses the JAMF API to access information on our devices, but keeps coming up with these errors? Any idea what it might be?

  • Collection Interval: Weekly
  • Include unmanaged devices: Yes
  • Last Synced: June 12, 2023 3:53 PM
  • Status:
    Warning
    (Updated June 12, 2023 3:53 PM)
    Failed to fetch sync data due to error: Error in HTTP [get] https://<ourdomain>.jamfcloud.com/JSSResource/osxconfigurationprofiles with error: 401

Error 401 typically means Unauthorized, if we're talking about a web service like Tomcat. So I'd guess something isn't right with the credentials you're using to access your Jamf Pro server within Tugboat. Maybe it's a specific permissions issue since it looks like it's having trouble accessing the macOS Configuration Profiles. Assuming that's the only error that it presents. This is only a guess as I haven't used this tool myself.

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