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Jamf Pro - Unlock mobile device

  • February 29, 2024
  • 1 reply
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I'm testing management of mobile devices in Jamf Pro and have just user enrolled a mobile phone. Looking to test the remote lock feature if a device is lost/stolen, which worked flawlessly, but now I can't find any way of unlocking the device. Would have expected the Lock Device button to switch to an unlock option, but that hasn't happened, and I'm not finding any documentation on how to unlock a lost/stolen device should it be recovered.

How am I suppose to unlock a locked mobile device in Jamf Pro?

1 reply

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  • Author
  • Contributor
  • February 29, 2024

OK, so it looks like the user has to unlock the device, i.e. lost/stolen, returned to company, send to user (especially if personal). Suppose this makes sense, particularly for personally enrolled devices.