I recently took over managing our instance of Jamf Protect and its a mess. I linked it via API to Jamf Pro and pushed out the plan and newest agent. The problem is some of the devices have stale records and don't seem to update even after Jamf Pro installs the new config profile and agent. The device is checking into Jamf Pro regularly but not updating in Jamf Protect.

Any advice on how to rectify this? I tried uninstalling and reinstalling the agent but that did not seem to work.