+3Managing Labs devices in a university environment. Looking at ways to provide remote support and access devices when I am working offsite.
Does Jamf Remote Assist work? I think I have everything configured correctly, but thus far haven't been able to establish a connection to any devices. Before I go to our cyber/infrastructure team to troubleshoot, does anyone use JRA, and is it stable enough to rely upon as the sole Remote Access system?
Best answer by PaulHazelden
When I am offsite. I use ARD to connect to the Lab Macs. I have to be connected via a VPN for this to work. I then have two choices, connect to my office Mac and remote from there, or I can connect direct. I tried Jamf Remote once.
+1Great question! I’ve been asking the same thing. It’s been hit or miss for us with Remote Assist. Interestingly, I’ve noticed that sometimes, after launching a TeamViewer session, Remote Assist starts working without any additional changes to the Mac’s security settings. It seems that initiating a TeamViewer session triggers Remote Assist to function properly. It would be nice to know if we have something misconfigured.
at times after launching a TeamViewer session all of a sudden Remote assist starts to work, and I have made no additional changes to the mac's security settings. Something with TeamViewer triggers Remote assist to work..
+17no
+20Doesn't work well for us. We're using ARD, screen sharing, and/or BeyondTrust. I occasionally use Teams screenshare if the user is there too.
+12When I am offsite. I use ARD to connect to the Lab Macs. I have to be connected via a VPN for this to work. I then have two choices, connect to my office Mac and remote from there, or I can connect direct. I tried Jamf Remote once.
my success rate for that is very low. I will use ARD mostly as you can also do keyboard commands in ARD and the JAMF remote assist will not allow keyboard commands
+18We stuck with our Teamviewer accounts even though this feature is available. It's very clever how Jamf got away with this. Basically, when you remote into the computer, you see a continuous set of screenshots sent to your computer from the remote device that are in a temp folder on the remote access point. That's how Jamf got away with not needing PPPC settings for this and allowing other things.
A big issue we face is that the screenshots often don't come through or don't clear off the remote machine, thus filling up the drive. We play with it occasionally in our Jamf Sandbox to see how it's progressing, but not much work has been done to it, and the same issues and technical hurdles are still present for many that we've seen.
When it does work, it's pretty decent, but it's not where we need it to be to replace out TeamViewer with its built-in integration right into Jamf Pro, which our Helpdesk team loves.
+2Yeah unfortunately it hasn't always worked as expected for me either. I've tried to use it a few times in testing it but it hasn't always started up. That said, when it starts up it does seem to work well enough.
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