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Question

Jamf Remote Assist (Dual monitors)

  • April 18, 2024
  • 2 replies
  • 25 views

Elex_Valdez
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Does anyone have issues when using JRA with the users that have multiple displays?
During a session it will swap between displays automatically, even thought I have auto switch monitor turned off.

2 replies

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  • New Contributor
  • April 25, 2024

I am having the exact same issue.


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  • New Contributor
  • December 3, 2024

We are also experiencing this issue. Turn off "Automatically switch displays" and it continues doing toggling between the displays regardless of whether the user is moving the mouse or not. Renders the tool completely useless when it's happening. Only workaround is having the user pull the display cable for one of the monitors. It's the 21st century, we give most all of our employees multiple high quality monitors. Jamf remote assist is sleek and works great when it works, but we need this resolved before I feel good about giving up on the Teamviewer integration. That's saying something, as Teamviewer isn't pleasant either, ha!