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Jamf Remote deprecation in Jamf Pro 10.40

  • August 1, 2022
  • 58 replies
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  • adeane
  • New Contributor
  • December 13, 2022

You might be able to do this a little easier with making a script file utilizing custom triggers. The command would look something like:

/usr/local/jamf/bin/jamf policy -trigger <triggername>

And just set up your custom trigger in the policies. Utilizing custom triggers in this way, you'll see their progress in the Terminal window that pops up so you have some visual feedback to go off of. Granted, this still requires touching all the computers by hand, but it's a step above turning them on and waiting for the annoyingly random check-in to occur. 


This is how I used to manage a lot of things - with custome triggers, then I would use Jamf Remote to run those triggers and get the feedback in one nifty little gui. It was handy. So they took it away. 

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    • adeane
    • New Contributor
    • December 13, 2022

    We've been using Apple Remote Desktop since the beginning of our Apple deployment in 2004, and yes, it has always been abhorrently buggy and unreliable. How Apple can't fix this tool to work better with native macOS capabilities is absurd, but that's a discussion for another board. ;)


    Well, look at thier "server". It used to be a feature rich app that overlayed these services, or at least access to these services in a helful manner. With each new release of MacOS, they removed more and more features from server, until it was basically non existent. But oh! They do love to push thier fancy new "look" each OS. meh. I prefer function over fashion.

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      • adeane
      • New Contributor
      • December 13, 2022

      I totally agree to your frustration. It’s senseless that no one from JAMF management never asked anyone in the community how they use the Remote tool. It’s almost understandable I too use it to push all my rooms in a short period of time. Now you have to play the waiting game to checkin to install. Also, I had some Adobe failures using this process which I never had using the old process with Remote. 


      I speculate that perhaps they found some sort of vulnerability, and rather than address it and possibly improve Jamf Remote - they decided to ditch it altogether. The more I use Jamf, the less I like thier practices. They are showing themselves to be complacent in many areas, ignoring customer feedback. They seem to lack transparency and offer lots of lip service, resting on the laurels of thier "industry standard" status they've had - but they're upsetting a big chunk of thier user base.

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        • WhippsT
        • Contributor
        • December 13, 2022

        I'm seeing a lot of movement on this subject. Just a reminder that this feature request exists: https://ideas.jamf.com/ideas/JN-I-26370

        If you haven't voted, please take a moment to do so. Thanks, everyone! 👍

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          • skinford
          • Valued Contributor
          • December 13, 2022

          I did post a, "To Whom it may concern" to another post with this same subject here:

          https://community.jamf.com/t5/jamf-pro/no-more-jamf-remote-now-what/m-p/279848#M252757

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            • mking529
            • Valued Contributor
            • December 13, 2022

            Well, look at thier "server". It used to be a feature rich app that overlayed these services, or at least access to these services in a helful manner. With each new release of MacOS, they removed more and more features from server, until it was basically non existent. But oh! They do love to push thier fancy new "look" each OS. meh. I prefer function over fashion.


            I used Apple Server until it's discontinuance and it was just like ARD. Never reliable, never well supported. Maybe the short-lived MDM side of it was better but we tried to use it for File Sharing, Web/Wiki, and CalDAV and you were way better off just using Linux. You'd spend less time learning it there and it working rock solidly than dealing with an Apple rep telling you, "Hmm, it should just work. You must be doing something wrong! I mean, I have no solutions for you but clearly it's your fault". Luckily a few genuine "nerds" posted their findings online on how to make things halfway-work during the time I was forced to use it.

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              • mlee001_hcs
              • New Contributor
              • August 1, 2023

              So just on update on my disappointment on the deprecation of Jamf Remote, it does look like Jamf was listening to admin feedback and there is light at the end of the tunnel for the remote access feature at least.
              For anyone who missed the announcements prior this years JNUC 2022 that Jamf had purchase of several other companies, one of them being ZecOps security and another one mentioned was company that was focused on MDM solutions for MPS's.
              One of its notable features of this MDM product was is its web base remote support ability, that was mentioned will coming over to Jamf Pro later sometime in 2023

              I couldn't find a Jamf press link for this announcement but it was widely talked about at this years JNUC so I have left it unnamed.

              But to quote from this MDM's web site:

              Remote Control - Web Based

              Access from any type of device ! xxxxxx enables access to any mac from any computer/smartphone/tablet... WITHOUT the need for PPPC user approvals.



              Think this may be it...

              Jamf Showcases New Functionality for Simplifying Work During Special Event

              • Jamf Remote Assist - This new Jamf Pro feature, coming this summer, will allow admins to initiate a secure, remote desktop session directly in the Jamf Pro UI, regardless of where users are working, simplifying admin workflows and supporting a better remote and hybrid work experience for end users.
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                • skinford
                • Valued Contributor
                • August 2, 2023

                Think this may be it...

                Jamf Showcases New Functionality for Simplifying Work During Special Event

                • Jamf Remote Assist - This new Jamf Pro feature, coming this summer, will allow admins to initiate a secure, remote desktop session directly in the Jamf Pro UI, regardless of where users are working, simplifying admin workflows and supporting a better remote and hybrid work experience for end users.

                @mlee001_hcs Good morning,

                I don't think that's it if you read it they still think that we are talking remote login, not starting tasks the minute we want to negate systems checking in, which is what the beauty of the old JAMF Remote did for all of us.  But we'll see I guess.

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