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JAMF School sign in not working, Support # not functioning

  • October 20, 2025
  • 6 replies
  • 211 views

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Anybody else experiencing the same? 10+ tenants I am unable to access. 

 

Believe our authentication sever has been moved again. But cant reach any of the official support channels. 

 

EDIT: Acc manager has now confirmed it is tied to the AWS Outage so out of their hands at this time. 

Best answer by Mitchell_Gordon

All services have been restored. We apologize for any inconvenience.

6 replies

leonkaesmann
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  • Jamf Heroes
  • October 20, 2025

Jamf Pro login has issues as well. Seems to be related to Jamf Account/OIDC and/or AWS. There are many other reports on the Mac Admins Slack.


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  • Author
  • New Contributor
  • October 20, 2025

Jamf Pro login has issues as well. Seems to be related to Jamf Account/OIDC and/or AWS. There are many other reports on the Mac Admins Slack.

Looks like JAMF may not be the only company affected, seeing reports from a wide array of apps now. Thanks for another perspective!


dletkeman
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  • Jamf Heroes
  • October 20, 2025

https://status.jamf.com/

I
 was signed in briefly this morning but now I’m getting error 504, Gateway Time-out.

I’m on US East-1.


Mitchell_Gordon
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Hello all! I am trying to comb though and respond to all posts regarding the AWS outage. 

We are updating status at the below links and the post here:

Please refer to status.jamf.com and status.identityautomation.com for future updates.


Mitchell_Gordon
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Jamf made an update to Jamf School. We've implemented a temporary workaround for Jamf School US region not to rely on AWS services affected by today's AWS outage.
Oct 20, 2025 - 16:10 UTC

https://status.jamf.com/


Mitchell_Gordon
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  • Community Manager
  • Answer
  • October 20, 2025

All services have been restored. We apologize for any inconvenience.