Jamf School Teacher - Classes keep disappearing

I’m sorry but I am not currently tracking anything like this.  Hasn’t came up for me.  That would be very frustrating to have happen.

Just want to verify something. When you are testing, do you ever drop the two colleagues into another class as a student? I had this happen to one of my teacher test accounts recently. I went and cleared them all out of any ‘student’ user groups and out of any Classes as a student. 

Then make sure they are in a User group for Teachers that has “Jamf School Teacher” set to ‘Allow’. If they are moved out of any group that is set to ‘allow’ and any other User group they are in is set at the default ‘Inherit or set to ‘Deny’ they will not be able to see the classes they are teachers in anymore.

I’m hoping this helps. I can dig a bit more if you’re still having issues, but I just tested the User Group setting above and it was the issue for me.

Also I would suggest putting in a help ticket with Jamf if you haven’t already.  They are great at narrowing down the issue.

Just want to verify something. When you are testing, do you ever drop the two colleagues into another class as a student? I had this happen to one of my teacher test accounts recently. I went and cleared them all out of any ‘student’ user groups and out of any Classes as a student. 

Then make sure they are in a User group for Teachers that has “Jamf School Teacher” set to ‘Allow’. If they are moved out of any group that is set to ‘allow’ and any other User group they are in is set at the default ‘Inherit or set to ‘Deny’ they will not be able to see the classes they are teachers in anymore.

I’m hoping this helps. I can dig a bit more if you’re still having issues, but I just tested the User Group setting above and it was the issue for me.

Hey Greg, Thank you for your reply. No, I have always placed them under the Teachers User Group with JAMF Teacher allowed and they are not in any other User Group. I’m stumped… My ICT Colleagues who are teachers are facing this issue with their classes but my test iPad that I use to mess about with is not affected. Thank you for reaching out!

It’s no worries! Thank you for the engagement though! It helps to see users active in here so I don’t lose hope! hahahaha!

It’s no worries! Thank you for the engagement though! It helps to see users active in here so I don’t lose hope! hahahaha!

That is true.. Do you happen to know the email address of whom I can reach to? 

​@spicybeeftaco For support you need to log onto your Jamf Account Portal and click the ‘Contact Support’ button top right. That opens the chat window and there you select Contact Support and chat with the AI until it lets you either open a ticket or contact a human.

You can get to the same chat by going to https://support.jamf.com/ and clicking the Jamf logo in the lower right (yeah, not very obvious.) and do the same thing as above to get either a ticket or get to a human. The support page does have a number of Q&A that I’ve found a little helpful.

​@spicybeeftaco For support you need to log onto your Jamf Account Portal and click the ‘Contact Support’ button top right. That opens the chat window and there you select Contact Support and chat with the AI until it lets you either open a ticket or contact a human.

You can get to the same chat by going to https://support.jamf.com/ and clicking the Jamf logo in the lower right (yeah, not very obvious.) and do the same thing as above to get either a ticket or get to a human. The support page does have a number of Q&A that I’ve found a little helpful.

 

 

Hey Greg, Thank you for hooking me up! I have been trying to look for their support email for the longest time! Hahahah Cheers buddy!