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JAMF Self Service Consistently Crashing for Mobile Accounts

  • June 10, 2024
  • 2 replies
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I am on JAMF Pro 11.5.1 and I am having a strange issue on a number of macs where Self Service is crashing immediately but only for Mobile accounts. Local Accounts can open Self Service without any problems. Has anyone run into this before? I have tried re-installing Self Service and re-running recon and policy but its still persisting. 

Best answer by gingadmin

Fixed this by deleting the User folder and re-logging into to recreate the folder. After this Self Service launched and worked.

    2 replies

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    • gingadmin
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    • New Contributor
    • June 11, 2024

    Update seems to only be happening on the first Mobile account to login and be created. Other mobile accounts don't seem to have the same problem.

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    • gingadmin
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    • New Contributor
    • Answer
    • June 11, 2024

    Fixed this by deleting the User folder and re-logging into to recreate the folder. After this Self Service launched and worked.

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