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Question

Looking for macOS admin for short paid diagnostic (TCC / user profile issue)

  • January 30, 2026
  • 1 reply
  • 47 views
Dylan Dufort

Looking for an independent macOS admin for paid diagnostic work.

We have multiple Apple Silicon Macs on macOS Tahoe.
Adobe InDesign 2025 launches but never initializes its user support folder:
~/Library/Application Support/Adobe/InDesign/24.0

Scripts panel is disabled.
Reinstalls and permissions have been exhausted.
Issue predates InDesign 2026.

Suspect macOS TCC or user-profile related issue.

Initial focus is diagnosing and fixing this problem.
If it’s a good fit, there is likely other macOS / systems work we could use help with.
Remote session is fine.
 

    1 reply

    AJPinto
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    • AJPinto
    • Legendary Contributor
    • January 30, 2026

    I don't think you’ll find many people looking for this type of gig work here, but here are some logical troubleshooting steps to help you narrow this down:

    1. Verify the Version Path: Confirm the exact file path Adobe is expecting. Adobe is well known for not following logical version control. Verify if the path should be ~/Library/Application Support/Adobe/InDesign/24.0, 25.0, or 26.0. If you are looking for the wrong directory, permission checks are moot.

    2. The "Sledgehammer" Test: Temporarily change the permissions for the Adobe parent directory to 777. If the app still fails to initialize the support folder when there are zero restrictions, you have officially ruled out standard POSIX permission issues.

    3. Bypass TCC: Use Jamf to deploy a Privacy Preferences Policy Control (PPPC) Configuration Profile. Grant the InDesign app bundle Full Disk Access. This removes macOS security/Gatekeeper as a variable.

    4. Identify the Vendor Failure: If the issue persists after these steps, you aren't dealing with an MDM or macOS configuration problem. You are dealing with an internal Adobe initialization failure or a deprecated API call in their installer logic. At that point, the "diagnostic" is complete, and you’ll need to escalate this to Adobe support.

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