Lost Contact with JSS on Port 8443

Hello,

After updating certificates on the JSS console, I unloaded the Tomcat process from the command line to do a full backup (it's quicker that way). I reloaded it but was unable to connect using a browser or any of the Casper Suite apps. I am able to connect through vnc, afp, smb, ssh, scp, and web hosting on port 80 with multiple computers.

Here's what I've done so far for troubleshooting:
- tested networking
- turned the server off and on again
- restarted Tomcat
- restarted MySQL
- restored an earlier database backup
- reinstalled JSS and rebooted
- updated to JDK 7 u71 with Tomcat unloaded then rebooted

I'm on 9.62 and the server is on 10.9.5. I'm about to do a decent-sized rollout of classroom Macs that need management starting Friday. Any suggestions?

Happy Holidays!

-Andrew

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Here's what the Tomcat startup looks like:

Using CATALINA_BASE:   /Library/JSS/Tomcat

Using CATALINA_HOME:   /Library/JSS/Tomcat

Using CATALINA_TMPDIR: /Library/JSS/Tomcat/temp

Using JRE_HOME:        /Library/Java/JavaVirtualMachines/jdk1.7.0_71.jdk/Contents/Home

Using CLASSPATH:       /Library/JSS/Tomcat/bin/bootstrap.jar:/Library/JSS/Tomcat/bin/tomcat-juli.jar

Tomcat started.

Dec 24, 2014 12:53:33 PM org.apache.coyote.AbstractProtocol destroy

INFO: Destroying ProtocolHandler ["http-bio-9006"]

Dec 24, 2014 12:53:33 PM org.apache.coyote.AbstractProtocol stop

INFO: Stopping ProtocolHandler ["http-bio-8443"]

Dec 24, 2014 12:53:33 PM org.apache.coyote.AbstractProtocol destroy

INFO: Destroying ProtocolHandler ["http-bio-8443"]

Dec 24, 2014 12:53:33 PM org.apache.coyote.AbstractProtocol stop

INFO: Stopping ProtocolHandler ["ajp-bio-8009"]

Dec 24, 2014 12:53:33 PM org.apache.coyote.AbstractProtocol destroy

INFO: Destroying ProtocolHandler ["ajp-bio-8009"]

Dec 24, 2014 1:35:45 PM org.apache.catalina.core.AprLifecycleListener lifecycleEvent

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /Users/administrator/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.

Dec 24, 2014 1:35:46 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["http-bio-9006"]

Dec 24, 2014 1:35:46 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["http-bio-8443"]

Dec 24, 2014 1:35:47 PM org.apache.coyote.AbstractProtocol init

SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-8443"]

java.io.IOException: Alias name 744c97ffd73d4577b005f81c90f37a25 does not identify a key entry

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:579)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:517)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.init(JSSESocketFactory.java:462)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.createSocket(JSSESocketFactory.java:209)

    at org.apache.tomcat.util.net.JIoEndpoint.bind(JIoEndpoint.java:398)

    at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:646)

    at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:434)

    at org.apache.coyote.http11.AbstractHttp11JsseProtocol.init(AbstractHttp11JsseProtocol.java:119)

    at org.apache.catalina.connector.Connector.initInternal(Connector.java:978)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    at org.apache.catalina.core.StandardService.initInternal(StandardService.java:559)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:821)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    at org.apache.catalina.startup.Catalina.load(Catalina.java:638)

    at org.apache.catalina.startup.Catalina.load(Catalina.java:663)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)

    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)



Dec 24, 2014 1:35:47 PM org.apache.catalina.core.StandardService initInternal

SEVERE: Failed to initialize connector [Connector[HTTP/1.1-8443]]

org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-8443]]

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:106)

    at org.apache.catalina.core.StandardService.initInternal(StandardService.java:559)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:821)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    at org.apache.catalina.startup.Catalina.load(Catalina.java:638)

    at org.apache.catalina.startup.Catalina.load(Catalina.java:663)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)

    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)

Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed

    at org.apache.catalina.connector.Connector.initInternal(Connector.java:980)

    at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)

    ... 12 more

Caused by: java.io.IOException: Alias name 744c97ffd73d4577b005f81c90f37a25 does not identify a key entry

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:579)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:517)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.init(JSSESocketFactory.java:462)

    at org.apache.tomcat.util.net.jsse.JSSESocketFactory.createSocket(JSSESocketFactory.java:209)

    at org.apache.tomcat.util.net.JIoEndpoint.bind(JIoEndpoint.java:398)

    at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:646)

    at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:434)

    at org.apache.coyote.http11.AbstractHttp11JsseProtocol.init(AbstractHttp11JsseProtocol.java:119)

    at org.apache.catalina.connector.Connector.initInternal(Connector.java:978)

    ... 13 more



Dec 24, 2014 1:35:47 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8009"]

Dec 24, 2014 1:35:47 PM org.apache.catalina.startup.Catalina load

INFO: Initialization processed in 2575 ms

Dec 24, 2014 1:35:47 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

Dec 24, 2014 1:35:47 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.57

Dec 24, 2014 1:35:47 PM org.apache.catalina.startup.HostConfig deployWAR

INFO: Deploying web application archive /Library/JSS/Tomcat/webapps/ROOT.war

ClassLoaderLeakPreventor: Settings for se.jiderhamn.classloader.leak.prevention.ClassLoaderLeakPreventor (CL: 0x6b8e2779):

ClassLoaderLeakPreventor:   stopThreads = true

ClassLoaderLeakPreventor:   stopTimerThreads = true

ClassLoaderLeakPreventor:   executeShutdownHooks = true

ClassLoaderLeakPreventor:   threadWaitMs = 5000 ms

ClassLoaderLeakPreventor:   shutdownHookWaitMs = 10000 ms

ClassLoaderLeakPreventor: Initializing context by loading some known offenders with system classloader

Dec 24, 2014 1:36:00 PM org.apache.catalina.startup.HostConfig deployWAR

INFO: Deployment of web application archive /Library/JSS/Tomcat/webapps/ROOT.war has finished in 12,539 ms

Dec 24, 2014 1:36:00 PM org.apache.coyote.AbstractProtocol start

INFO: Starting ProtocolHandler ["http-bio-9006"]

Dec 24, 2014 1:36:00 PM org.apache.coyote.AbstractProtocol start

INFO: Starting ProtocolHandler ["ajp-bio-8009"]

Dec 24, 2014 1:36:00 PM org.apache.catalina.startup.Catalina start

INFO: Server startup in 12774 ms

Want to make sure I understand your environment:

You are running the JSS on a Mac Server, but which OS? Yosemite or Mavericks?
You can VNC, AFP, SMB, Web, etc to the Mac Server so you know it's up and running

Try to stop/start the tomcat service via your JSSDatabaseUtil.jar file, but this time take note of the time. Then see if there are any clues in the JAMFSoftwareServer.log or catalina.out files.

- Justin

I now see "server is on 10.9.5"

I restarted the service a few times for consistency.

So this shows up every 10 seconds in catalina.out:

Dec 25, 2014 11:56:06 AM org.apache.catalina.core.StandardContext listenerStop

SEVERE: Exception sending context destroyed event to listener instance of class com.jamfsoftware.jss.server.JAMFContextListener

java.lang.NullPointerException

    at com.jamfsoftware.jss.threading.ThreadPool.submit(ThreadPool.java:141)

    at com.jamfsoftware.jss.pushnotification.connection.PushQueueManager.getInstance(PushQueueManager.java:68)

    at com.jamfsoftware.jss.server.JAMFContextListener.contextDestroyed(JAMFContextListener.java:67)

    at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5035)

    at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5687)

    at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

And after it passes initializing then enabling LDAP pooling, I get these messages with different components listed below (in JAMFSoftwareServer.log):

2014-12-25 11:56:06,538 [error] [startStop-1] [DataSource               ] - Error requesting connection: java.lang.NullPointerException

java.lang.NullPointerException

2014-12-25 11:56:06,791 [fatal] [Thread-2   ] [InitializeServerThread   ] - Fatal error logged during server initialization: Java Cryptography Extensions Not Installed

Here's the full JAMFSoftwareServer.log of the restart:

2014-12-25 11:56:06,478 [INFO ] [startStop-1] [InitializeServer         ] - Initializing JSS...

2014-12-25 11:56:06,490 [INFO ] [Thread-2   ] [LDAPUtils                ] - Enabled LDAP pooling

2014-12-25 11:56:06,538 [error] [startStop-1] [DataSource               ] - Error requesting connection: java.lang.NullPointerException

java.lang.NullPointerException

    at com.jamfsoftware.jss.database.DataSource.prepareStatement(DataSource.java:197)

    at com.jamfsoftware.jss.database.DataSource.prepareStatement(DataSource.java:186)

    at com.jamfsoftware.jss.database.DataSource.prepareStatementForExecuteQuery(DataSource.java:291)

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsersForNotificationEvent(AccountHelper.java:274)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:103)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:45)

    at com.jamfsoftware.jss.server.JAMFContextListener.sendShutdownNotification(JAMFContextListener.java:83)

    at com.jamfsoftware.jss.server.JAMFContextListener.contextDestroyed(JAMFContextListener.java:53)

    at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5035)

    at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5687)

    at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

2014-12-25 11:56:06,541 [error] [startStop-1] [AccountHelper            ] - java.lang.NullPointerException

java.lang.NullPointerException

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsersForNotificationEvent(AccountHelper.java:275)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:103)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:45)

    at com.jamfsoftware.jss.server.JAMFContextListener.sendShutdownNotification(JAMFContextListener.java:83)

    at com.jamfsoftware.jss.server.JAMFContextListener.contextDestroyed(JAMFContextListener.java:53)

    at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5035)

    at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5687)

    at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

2014-12-25 11:56:06,542 [error] [startStop-1] [DataSource               ] - Error requesting connection: java.lang.NullPointerException

java.lang.NullPointerException

    at com.jamfsoftware.jss.database.DataSource.prepareStatement(DataSource.java:197)

    at com.jamfsoftware.jss.database.DataSource.prepareStatement(DataSource.java:186)

    at com.jamfsoftware.jss.database.DataSource.prepareStatementForExecuteQuery(DataSource.java:291)

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsers(AccountHelper.java:221)

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsersForNotificationEvent(AccountHelper.java:287)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:103)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:45)

    at com.jamfsoftware.jss.server.JAMFContextListener.sendShutdownNotification(JAMFContextListener.java:83)

    at com.jamfsoftware.jss.server.JAMFContextListener.contextDestroyed(JAMFContextListener.java:53)

    at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5035)

    at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5687)

    at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

2014-12-25 11:56:06,543 [error] [startStop-1] [AccountHelper            ] - java.lang.NullPointerException

java.lang.NullPointerException

    at com.jamfsoftware.jss.database.DataSource.executeQuery(DataSource.java:390)

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsers(AccountHelper.java:222)

    at com.jamfsoftware.jss.objects.user.AccountHelper.getUsersForNotificationEvent(AccountHelper.java:287)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:103)

    at com.jamfsoftware.jss.usernotification.UserNotificationService.notify(UserNotificationService.java:45)

    at com.jamfsoftware.jss.server.JAMFContextListener.sendShutdownNotification(JAMFContextListener.java:83)

    at com.jamfsoftware.jss.server.JAMFContextListener.contextDestroyed(JAMFContextListener.java:53)

    at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5035)

    at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5687)

    at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

    at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

2014-12-25 11:56:06,757 [INFO ] [Thread-2   ] [InitializeServerThread   ] - JSS Version: 9.62

2014-12-25 11:56:06,791 [fatal] [Thread-2   ] [InitializeServerThread   ] - Fatal error logged during server initialization: Java Cryptography Extensions Not Installed

2014-12-25 11:56:06,792 [INFO ] [Thread-2   ] [InitializeServer         ] - Finished JSS Initialization.

Hey @akahn

Looking at the latest log you posted we may just need to install the JCE files on the server. Please refer to step 3 under "OS X v10.7 or later" in our KB below.

Installing Java and MySQL
https://jamfnation.jamfsoftware.com/article.html?id=28

Hope that helps!

Thanks,

Keaton Svoma
JAMF Support

Look like that to me as well, from the line:

Java Cryptography Extensions not installed

Not quite sure how they have disappeared from the original change (updating certificates on the JSS console).

I'd be pretty sure the database isn't at fault. If you do get database problems the web interface normally loads up and displays an error of some kind.

For what it's worth, whenever I've had a problem with tomcat starting up, or being unreachable on 8443, it's been Java related.

So I did replace the JCE files in the new JDK installation (U71) as per instructions but I guess JSS isn't using it.

After replacing the files on U68, I was able to get through on port 9006 and get a new error (attached). The password should be correct and I tried replacing it, only to get the same error.

external image link

I was on with JAMF support and it came down to a bad SSL certificate in Tomcat. I recreated the certs and everything came back. Thanks for your help, everyone.

Hello Akahn,

Can you please tell me the process of creating the certs for Tomcat.

Thanks
Vijendra

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