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M1 - Error: "Erase All Content and Settings preflight failed: Unable to get Bootstrap Token"

  • May 17, 2022
  • 3 replies
  • 155 views

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We are having issues trying to redeploy M1 devices, the local Erase all content and settings option does not work due to a permissions issue and when trying to wipe via the Wipe command in JAMF the OS is erased and the device goes to the recovery menu but the user data is not actually erased. 

 

Jamf reports the error:

Erase All Content and Settings preflight failed: Unable to get Bootstrap Token <(null):0>

 

3 replies

bwoods
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  • Honored Contributor
  • May 17, 2022

Are you all escrowing your bootstrap token? 


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  • Author
  • Contributor
  • May 17, 2022

Are you all escrowing your bootstrap token? 


As far as I know yes. Is it something I have to manually do?
The result of the following command is,
sudo profiles status -type bootstraptoken

profiles: Bootstrap Token supported on server: YES profiles: Bootstrap Token escrowed to server: YES


 


bwoods
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  • Honored Contributor
  • May 18, 2022

Bootstrap token looks good to me man. You may have to resort to using a command to accomplish this reliably.

https://community.jamf.com/t5/jamf-pro/self-service-for-macos-erase-assistant/m-p/250868