Skip to main content

Hi there,

We're having an issue removing activation lock from one of our macs, the previous user was logged in to iCloud with their personal Apple ID meaning we can't reset the device.

When booting into recovery we've selected - Recovery Assistant - Erase Mac - And proceeded with the erase

When it loads back up to the recovery menu - Recovery Assistant - Activate with MDM Key - we enter the activation lock key from Jamf but it says "this operation could not be completed because your apple ID or password are incorrect"

The window where we are being asked for the key is definitely asking for the MDM key and not an apple id/password.

Anyone seen this before/can shed any light?

Thanks

Unfortunately this is firmly an Apple question. Something is out of sync or not being communicated correctly with APNS to Apples activation servers. You can give this a try outside of your corp/edu network, to make sure no ssl filters are doing anything. Beyond that reach out to your Apple SE.

Terms & ConditionsCookie settingsAccessibility statement