Verbose shows the below, could be an EA that causes it to freeze?

 verbose: Timeout: 10

 verbose: Checking availability of xxx...

 verbose: The JSS is available.

Retrieving inventory preferences from xxx...

Finding extension attributes...

 verbose: Running script for the extension attribute Admin users

Locating applications...

Locating accounts...

Searching path: /System/Applications

Locating package receipts...

Locating hard drive information...

Locating software updates...

Locating printers...

 verbose: Locating running services...

Gathering application usage information from the JamfDaemon...

 verbose: Gathering auto login user

 verbose: Found app: /System/Applications/Siri.app

 verbose: Found app: /System/Applications/Music.app

 verbose: Found app: /System/Applications/FindMy.app

 verbose: Found app: /System/Applications/QuickTime Player.app

 verbose: Found app: /System/Applications/Chess.app

 verbose: Found app: /System/Applications/Photo Booth.app

 verbose: Found app: /System/Applications/Books.app

 verbose: Found app: /System/Applications/Notes.app

 verbose: Found app: /System/Applications/Image Capture.app

 verbose: Found app: /System/Applications/Home.app

 verbose: Found app: /System/Applications/Preview.app

 verbose: Found app: /System/Applications/News.app

 verbose: Found app: /System/Applications/TextEdit.app

 verbose: Found app: /System/Applications/Podcasts.app

 verbose: Found app: /System/Applications/TV.app

 verbose: Found app: /System/Applications/Stocks.app

 verbose: Found app: /System/Applications/Mail.app

 verbose: Found app: /System/Applications/Dictionary.app

 verbose: Found app: /System/Applications/Contacts.app

 verbose: Found app: /System/Applications/Time Machine.app

 verbose: Found app: /System/Applications/Utilities/AirPort Utility.app

 verbose: Found app: /System/Applications/Utilities/VoiceOver Utility.app

 verbose: Found app: /System/Applications/Utilities/Terminal.app

 verbose: Found app: /System/Applications/Utilities/Activity Monitor.app

 verbose: Found app: /System/Applications/Utilities/Screenshot.app

 verbose: Found app: /System/Applications/Utilities/Grapher.app

 verbose: Found app: /System/Applications/Utilities/Audio MIDI Setup.app

 verbose: Found app: /System/Applications/Utilities/System Information.app

 verbose: Found app: /System/Applications/Utilities/Keychain Access.app

 verbose: Found app: /System/Applications/Utilities/Migration Assistant.app

 verbose: Found app: /System/Applications/Utilities/Script Editor.app

 verbose: Found app: /System/Applications/Utilities/ColorSync Utility.app

 verbose: Found app: /System/Applications/Utilities/Console.app

 verbose: Found app: /System/Applications/Utilities/Disk Utility.app

 verbose: Found app: /System/Applications/Utilities/Bluetooth File Exchange.app

 verbose: Found app: /System/Applications/Utilities/Boot Camp Assistant.app

 verbose: Found app: /System/Applications/Utilities/Digital Color Meter.app

 verbose: Found app: /System/Applications/Font Book.app

 verbose: Found app: /System/Applications/FaceTime.app

 verbose: Found app: /System/Applications/Maps.app

 verbose: Running script for the extension attribute AWS CLI 1

 verbose: Found app: /System/Applications/Mission Control.app

 verbose: Found app: /System/Applications/Stickies.app

 verbose: Found app: /System/Applications/Photos.app

 verbose: Found app: /System/Applications/Messages.app

 verbose: Found app: /System/Applications/Calculator.app

 verbose: Found app: /System/Applications/VoiceMemos.app

 verbose: Found app: /System/Applications/Launchpad.app

 verbose: Found app: /System/Applications/Reminders.app

 verbose: Found app: /System/Applications/App Store.app

 verbose: Found app: /System/Applications/Automator.app

 verbose: Found app: /System/Applications/Calendar.app

 verbose: Found app: /System/Applications/System Preferences.app

Searching path: /Applications

 verbose: Found app: /Applications/Visual Studio Code.app

 verbose: Found app: /Applications/SourceTree.app

 verbose: Found app: /Applications/Keybase.app

 verbose: Found app: /Applications/Kaleidoscope.app

 verbose: Found app: /Applications/Keka.app

 verbose: Found app: /Applications/Tuple.app

 verbose: Found app: /Applications/Remove Netskope Client.app

 verbose: Found app: /Applications/Google Chrome.app

 verbose: Found app: /Applications/Self Service.app

 verbose: Found app: /Applications/Numbers.app

 verbose: Found app: /Applications/Beyond Compare.app

 verbose: Found app: /Applications/Microsoft Remote Desktop.app

 verbose: Found app: /Applications/iMovie.app

 verbose: Found app: /Applications/Citrix Workspace.app

 verbose: Found app: /Applications/DBeaver.app

 verbose: Running script for the extension attribute AWS CLI 2

 verbose: Found app: /Applications/Microsoft Word.app

 verbose: Found app: /Applications/Endpoint Security VPN.app

 verbose: Found app: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

 verbose: Found app: /Applications/Cisco/Uninstall AnyConnect.app

 verbose: Found app: /Applications/Microsoft Remote Desktop.localized/Microsoft Remote Desktop.app

 verbose: Found app: /Applications/SQLDeveloper.app

 verbose: Found app: /Applications/Navicat Premium 11.app

 verbose: Found app: /Applications/Docker.app

 verbose: Found app: /Applications/Grammarly for Safari.app

 verbose: Found app: /Applications/CCMenu.app

 verbose: Found app: /Applications/Safari.app

 verbose: Found app: /Applications/Microsoft Excel.app

 verbose: Found app: /Applications/Workplace Chat.app

 verbose: Found app: /Applications/SecureCRT.app

 verbose: Found app: /Applications/zoom.us.app

 verbose: Found app: /Applications/Microsoft Outlook.app

 verbose: Found app: /Applications/IntelliJ IDEA.app

 verbose: Found app: /Applications/Keynote.app

 verbose: Found app: /Applications/Check Point Firewall.app

 verbose: Found app: /Applications/pgAdmin 4.app

 verbose: Found app: /Applications/Authy Desktop.app

 verbose: Found app: /Applications/Pages.app

 verbose: Found app: /Applications/GarageBand.app

 verbose: Found app: /Applications/VirtualBox.app

 verbose: Found app: /Applications/1Password 7.app

 verbose: Found app: /Applications/Jamf Connect.app

 verbose: Found app: /Applications/Falcon.app

 verbose: Found app: /Applications/Microsoft OneNote.app

 verbose: Found app: /Applications/Kitematic.app

 verbose: Found app: /Applications/iTerm.app

 verbose: Found app: /Applications/Firefox.app

 verbose: Found app: /Applications/DataGrip.app

 verbose: Found app: /Applications/Postman.app

 verbose: Found app: /Applications/Fotor Photo Editor.app

 verbose: Found app: /Applications/Microsoft PowerPoint.app

 verbose: Found app: /Applications/Evernote.app

 verbose: Found app: /Applications/CompareMerge2.app

 verbose: Found app: /Applications/Netskope Client.app

 verbose: Found app: /Applications/Microsoft Teams.app

 verbose: Found app: /Applications/Slack.app

 verbose: Found app: /Applications/Sublime Text.app

 verbose: Running script for the extension attribute Check if Domain joined

 verbose: Running script for the extension attribute CrowdStrike

 verbose: Running script for the extension attribute CrowdStrike Network Running Status

 verbose: Running script for the extension attribute CrowdstrikeFalconAgentv6HearbeatCheckEA

 verbose: Running script for the extension attribute CrowdstrikeFalconv6AgentIDEA

 verbose: Running script for the extension attribute CrowdstrikeFalconv6ExtensionStatusEA

 verbose: Running script for the extension attribute CrowdstrikeFalconv6ExtensionVersionEA

 verbose: Running script for the extension attribute CrowdstrikeFalconv6LastEstablishedEA

 verbose: Running script for the extension attribute CrowdstrikeFalconv6Sensorv2

 verbose: Running script for the extension attribute Demobilization Status

 verbose: Running script for the extension attribute Find my Mac

 verbose: Running script for the extension attribute Homebrew

 verbose: Running script for the extension attribute Krb5 Realm

 verbose: Running script for the extension attribute Last User

 verbose: Running script for the extension attribute Network Account enabled

 verbose: Running script for the extension attribute Network Time Server

 verbose: Running script for the extension attribute Oracle Java 8 JDKVersion

 verbose: Finding CoreStorage information...

 verbose: Running script for the extension attribute SecureToken Users

 verbose: Running script for the extension attribute Uptime

Locating hardware information (macOS 11.6.0)...

 verbose: Device is BLE capable: yes

 verbose: Device is SIP protected: Enabled

 verbose: Checking AD status...

 verbose: Gatekeeper status: App Store and identified developers

We are having the exact same problem, stuck in the same spot, devices not checking in... I've been working with Jamf support for 3 weeks on this now with no resolution or even a cause. I just keep getting passed off to different people. 

Our temporary work around was to disable any policy that required recon... Not ideal.

So, I found that my inventory was set to 'once per computer' and not 'once per day' ... seems ok now but monitoring it

Yeah, same issue, comes back to haunt us after a reboot eventually

So our fix was updating to 12.0.1. No issues on the affected machines since updating.

I'm on 12.0.1 and facing this issue

Our issues started back last week with devices on 12.0.1.

We're facing this issue with 10.15.7 and I had one user with this issue running under 11.4, I told him to upgrade.

Also, it happened today on my Mac running under 11.6.1 and fixed once rebooted... we will se tomorrow.

Anyone have any luck with this? Haven't had much success with support.

I am seeing this on some machines as well. Haven't gotten a solid workaround yet.

Anybody get this figured out?

It hangs at "Gatekeeper status: App Store and identified developers"

Facing the same issue on all computers, however running

sudo jamf recon

locally works just fine, so I switched from using "Update Inventory" in Maintenance section of the policy to running a script which doesn't get stuck.

I am also facing the same issue. I've noticed a few things on my machines as well: 
1.) if the user is experience this, they also have issues checking for software updates. Clicking "System Preferences" - "Software Update" brings them to the "Checking For Updates" screen but it never finishes. 
2.) Upgrading to Monterey seems to fix the issue. 

Has anyone found a solution? We are running 10.35 

This will fix the issue with Software Updates 

@kissland 
wow, that fixed our issue with software update I'm going to see if that fixes inventory updates. 

Can I ask how you knew the solution? I feel like the softwareupdate issue happened a week or so ago and I can't figure out what caused it. 

So far upgrading to Monterey has fixed it for the folks having the issue with recon/softwareupdate until you showed me this. 

I too noticed it a week or so ago, not sure what caused it. Someone mentioned it on MacAdmins Slack channel, a few others have this issue too. It has not solved the inventory problems though.

Running that command has also fixed our jamf recon issues on a few users I just tried it on. I just pinged my former colleagues and they said they are experiencing the same thing with recon/softwareupdates. I appreciate the fix it sounds like something is going on with Apple's Software Update servers. 

Perhaps "Gatekeeper status: App Store and identified developers" or something with recon relies on the Software Update daemon?

I'm so glad that there's another fix that doesn't require restarting the machine!

This looks like it potentially has fixed the issue... Ran this across a number of machines and the inventory is successful. Will continue to monitor.

Chiming in to say we have about ~60 users with this issue on 11.6.1. Recons don't run, and another symptom was that (even after a restart) a user could never successfully check for updates from the command line or in System Preferences.

I have an open ticket with Jamf right now and will send them this thread along with the info I have gathered. It's a frustrating issue to resolve, b/c we'll have to reach out to every user individually. I actually had `sudo launchctl kickstart -k system/com.apple.softwareupdated` in Self Service to resolve another `softwareupdate` issue from a year or so ago, but Self Service is not successful due to `recon` stalling out from a previous run.

Same, having users on 11.6.1 (who were unable to update to 11.6.2) upgrade to 12.1 resolved the issue.

Hey Everyone, 

I just wanted to give an update on what we are experiencing and how it might help you as well. 

1.) The SoftwareUpdate issue is still ongoing even after running  `sudo launchctl kickstart -k system/com.apple.softwareupdated`. It fixes it but the issue has came back on some machines. 

2.) This is critical: the reason your JAMF policies/recons are hanging is because JAMF Recon is, by default, set to collect software update information. If you go to Full JSS Settings - Inventory Collection - there will be a setting called "Collect Available Software Updates". If you turn this off, you will still have the "checking for updates" issue but at least your clients will be able to check-in. 

I don't have Apple reps or contacts but this seems like an Apple outage/degradation. Has anyone been able to pinpoint the cause for the "checking for updates" issue? I've reached out to several colleagues that are running JAMF and told them to look for this in their environment and surely enough they've found that their machines stopped checking in about 1-2 weeks ago. Further, JAMF Support told me they've received numerous cases about this. 

Been ssh-ing into about 80 machines the last couple days to fix this. I love Jamf, but dang I hate Jamf sometimes.

This worked for me. Thanks!

Just thought I'd chip in on this one having found the post after some head-scratching on why some machines hadn't been checking in!

Initially I tried the verbose recon on a users machine and it was also stalling at the Gatekeeper App store bit.

Ran the command to kickstart softwareupdate and then recon and it ran through fine!
The reboot bit got me thinking and I did a check on the machine I was working on and the last reboot (based on uptime) was around the time it stopped.

I have one machine with the same issue on Gatekeeper hang. Ran the above command to no avail, Restarted to no avail, Inventory is not set to collect available updates.