Skip to main content
Solved

macOS 15.1: Microsoft Word freezes when trying to save file

  • November 12, 2024
  • 7 replies
  • 136 views
mvu
Forum|alt.badge.img+20

Got an odd one. Anyone had this issue where Microsoft Word won't save anymore?

I tried uninstalling, re-installing. Killed preference files and Microsoft Container files. Just on this Mac after he updated to 15.1 and Word 16.91.24111020. Tried an older version.

User is signed into M365 okay. Other apps are fine, like PowerPoint and Excel.

Other Macs are fine.

Happens on every Word file, even a new blank one. Once we click Save As, just beach ball, freezes for a bit. No prompt or options to save from Finder.

Best answer by DBrowning

Can also try killing the Not Responding process that will look like "Open and Save Panel Service (Application)"

    Shyamsundar

    7 replies

    pete_c
    Forum|alt.badge.img+16
    • pete_c
    • Honored Contributor
    • November 12, 2024

    Try quitting OneDrive if it's running, then repeat the Save test.  Newly discovered issue with OD and Sequoia.

    mvu
    DBrowning
    Forum|alt.badge.img+24
    • DBrowning
    • Esteemed Contributor
    • Answer
    • November 12, 2024

    Can also try killing the Not Responding process that will look like "Open and Save Panel Service (Application)"

    Shyamsundar
    Shyamsundar
    Forum|alt.badge.img+13
    • Shyamsundar
    • Jamf Heroes
    • November 13, 2024

    It's a bug on macOS 15 and above, not only affects MS Word, it affects all the Apps. when you try to upload from any browser are save the documents from Any App it will be hung.  

    1. Open Activity Monitor
    2. Click on the View menu
    3. Change to All Process 
    4. Search for this Process "Open and Save Panel service" it will be in Hung/Not Responding state.
    5. Force Quit the Process and try to Save again. 

    you need to repeat this whenever you're trying to save and it's Hung.

    I have raised a case with Apple and would suggest you also do the same so we can get this issue fixed. 

    mvu
    R
    mvu
    Forum|alt.badge.img+20
    • mvu
    • Author
    • Jamf Heroes
    • November 13, 2024

    Spent a few hours on this yesterday. Drilled it down to OneDrive on macOS Sequoia. 

     

    Even if OneDrive was fully closed, I couldn't save files in Word. Once I signed out of OneDrive, things worked normally again, and I could save files anywhere. 

     

    Signed back in, the problem came back. Also signed out of M365 for Word; it worked for a bit then stopped. Is this what you're seeing @pete_c ?

     

    Most of my fleet is still on 14.7.1. We are still testing 15.1.

     

    Thanks for suggesting the "Open and Save Panel Service (Application)." Will try.

    dmccluskey
    Forum|alt.badge.img+8
    • dmccluskey
    • Valued Contributor
    • November 13, 2024

    I opened a MS Ticket about this a week ago. Feel free to mention MS ticket 2411040040011734 when you open your ticket.

    Yes something to do with OneDrive, when you sign out of OneDrive you are able to start saving again.

    I noticed this is more of a issue with fresh builds on 15, users upgrading from 14 to 15 don't seem to have the issue.

    mvu
    Shyamsundar
    pete_c
    Forum|alt.badge.img+16
    • pete_c
    • Honored Contributor
    • November 15, 2024

    Spent a few hours on this yesterday. Drilled it down to OneDrive on macOS Sequoia. 

     

    Even if OneDrive was fully closed, I couldn't save files in Word. Once I signed out of OneDrive, things worked normally again, and I could save files anywhere. 

     

    Signed back in, the problem came back. Also signed out of M365 for Word; it worked for a bit then stopped. Is this what you're seeing @pete_c ?

     

    Most of my fleet is still on 14.7.1. We are still testing 15.1.

     

    Thanks for suggesting the "Open and Save Panel Service (Application)." Will try.


    Signing out and remaining signed out isn't a realistic solution for my org, but I'll take a look.  Remember you can also grab nightly builds of OneDrive from https://hansbrender.com/all-onedrive-versions-mac/ but so far I haven't seen any new versions that solve this particular issue.

    mvu
    Forum|alt.badge.img+20
    • mvu
    • Author
    • Jamf Heroes
    • November 21, 2024

    I opened a MS Ticket about this a week ago. Feel free to mention MS ticket 2411040040011734 when you open your ticket.

    Yes something to do with OneDrive, when you sign out of OneDrive you are able to start saving again.

    I noticed this is more of a issue with fresh builds on 15, users upgrading from 14 to 15 don't seem to have the issue.


    @dmccluskey @Shyamsundar hear anything by chance?

    Seeing this after more testing. Now I see it in Excel 16.91 and OneDrive 24.221.1103. I updated to macOS 15.1.1.

    Terms & ConditionsCookie settingsAccessibility statement