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macOS Device Registering stocks

  • January 13, 2026
  • 3 replies
  • 24 views
G
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Hi all, 

we use Automated Device Enrollment with Apple Business Manager.

Suddenly, device registration in Jamf stalls. After user login and MFA confirmation (Entra ID), a small notification window appears asking, “Do you want to allow downloads on ‘login.microsoftonline.com’?”

No matter what we select here, the process then stalls at “Retrieving enrollment profile.”

We have already checked ABM, Intune/Entra ID, and Jamf settings (token), and all syncs are running.

Does anyone else have any idea what the cause might be here?

3 replies

Chubs
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  • Chubs
  • Jamf Heroes
  • January 13, 2026

Let me guess - existing device in JAMF that you’re redoing?

 

Delete the JAMF record before reenrolling. It should fix it. There’s a PI behind this - but I can’t for the life of me find the number. I can’t remember what it’s called. 

I find your lack of faith disturbing
    G
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    • GCHO
    • Author
    • New Contributor
    • January 13, 2026

    Let me guess - existing device in JAMF that you’re redoing?

     

    Delete the JAMF record before reenrolling. It should fix it. There’s a PI behind this - but I can’t for the life of me find the number. I can’t remember what it’s called. 

    Thanks for the tip, but the problem occurs with existing devices (which were then deleted in jamf) and new ones.

    Chubs
    Forum|alt.badge.img+23
    • Chubs
    • Jamf Heroes
    • January 13, 2026

    Let me guess - existing device in JAMF that you’re redoing?

     

    Delete the JAMF record before reenrolling. It should fix it. There’s a PI behind this - but I can’t for the life of me find the number. I can’t remember what it’s called. 

    Thanks for the tip, but the problem occurs with existing devices (which were then deleted in jamf) and new ones.

    Are you deploying enrollment packages?  Are you using on prem distros or cloud? Deploying Jamf Connect?

    Also, what OS version(s) and version(s) of Jamf Connect if applicable?

    I find your lack of faith disturbing
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