Hello everyone,
we are experiencing an issue with our Apple School Manager / Jamf School environment and hope someone can point us in the right direction.
Environment
- Apple School Manager
- Jamf School
- Privately owned student iPads
- Automated Device Enrollment (ADE)
- Current iPadOS version
Configuration
Our student iPads are managed using Apple School Manager.
- Each student has a Managed Apple Account.
- The devices are assigned in Apple School Manager and synchronized with Jamf School.
- Devices are enrolled using Automated Device Enrollment (ADE).
- In Jamf School, each device is assigned to the corresponding student as the Owner.
- The devices only receive:
- one general profile ("All iPads") without any restrictions configured
- two Wi-Fi profiles
- As far as we know, there are no additional restrictions or App Store policies configured.
The issue
As soon as a student signs in with their Managed Apple Account under Settings, the same account is automatically used for the App Store.
There is no option in the App Store to sign out only from the App Store or to sign in with a personal Apple Account instead.
When trying to download an app, the following message is displayed:
"This app cannot be downloaded due to restrictions on this Apple Account."
Since Managed Apple Accounts cannot download personal App Store apps, students are no longer able to install their own apps.
Previous behavior
Until recently, this worked without any issues:
- Students signed in to Settings using their Managed Apple Account.
- They signed in to the App Store using their personal Apple Account.
This allowed them to use school services with their Managed Apple Account while downloading personal apps from the App Store with their own Apple Account.
This behavior appears to have changed.
Questions
- Is this new behavior intended by Apple?
- Is there a setting in Apple School Manager, Jamf School, or the ADE profile that controls this behavior?
- Has anything changed in recent versions of iPadOS?
- Is it still possible to use a Managed Apple Account for device services while using a separate personal Apple Account for the App Store?
We have already contacted Jamf Support, but unfortunately we have not received any response so far. Since we are currently blocked by this issue, we hope that someone in the community may be able to help us. Thank you!
