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Question

Managed Apple Accounts no longer allow a separate personal App Store account (Apple School Manager + Jamf School)

  • July 9, 2026
  • 4 replies
  • 18 views

Berlin-Koeln
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Hello everyone,

we are experiencing an issue with our Apple School Manager / Jamf School environment and hope someone can point us in the right direction.

Environment

  • Apple School Manager
  • Jamf School
  • Privately owned student iPads
  • Automated Device Enrollment (ADE)
  • Current iPadOS version

Configuration

Our student iPads are managed using Apple School Manager.

  • Each student has a Managed Apple Account.
  • The devices are assigned in Apple School Manager and synchronized with Jamf School.
  • Devices are enrolled using Automated Device Enrollment (ADE).
  • In Jamf School, each device is assigned to the corresponding student as the Owner.
  • The devices only receive:
    • one general profile ("All iPads") without any restrictions configured
    • two Wi-Fi profiles
  • As far as we know, there are no additional restrictions or App Store policies configured.

The issue

As soon as a student signs in with their Managed Apple Account under Settings, the same account is automatically used for the App Store.

There is no option in the App Store to sign out only from the App Store or to sign in with a personal Apple Account instead.

When trying to download an app, the following message is displayed:

"This app cannot be downloaded due to restrictions on this Apple Account."

Since Managed Apple Accounts cannot download personal App Store apps, students are no longer able to install their own apps.

Previous behavior

Until recently, this worked without any issues:

  • Students signed in to Settings using their Managed Apple Account.
  • They signed in to the App Store using their personal Apple Account.

This allowed them to use school services with their Managed Apple Account while downloading personal apps from the App Store with their own Apple Account.

This behavior appears to have changed.

Questions

  • Is this new behavior intended by Apple?
  • Is there a setting in Apple School Manager, Jamf School, or the ADE profile that controls this behavior?
  • Has anything changed in recent versions of iPadOS?
  • Is it still possible to use a Managed Apple Account for device services while using a separate personal Apple Account for the App Store?

We have already contacted Jamf Support, but unfortunately we have not received any response so far. Since we are currently blocked by this issue, we hope that someone in the community may be able to help us. Thank you!

4 replies

AJPinto
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  • Legendary Contributor
  • July 9, 2026

This reads like a chatbot completion, structured headings, perfect formatting, and zero engagement history. It’s fine to use AI to clean up posts, but if you don’t go back and refine, we can’t tell if you’re a person or ChatGPT.

 

Apple MAIDs have never been able to purchase apps, and iPadOS has always synced the signed‑in account in Settings with the App Store. Nothing new here.


thebrucecarter
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Also, the use of BOLD.  Always a giveaway…   🤓


Berlin-Koeln
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  • Author
  • New Contributor
  • July 9, 2026

Yes, the AI helped summarize the problem clearly. :-) 

I’m aware that Apple MAIDs can’t download apps. But at least it was possible to use a personal account in the App Store at the same time to download apps on your own.   

Students now have to log out of the Managed Account and log into their personal account every time they want to install personal apps. 
That can’t be what was intended.  

The devices belong to the students, so we can’t—and don’t want to—prohibit them from installing their own apps.


AJPinto
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  • Legendary Contributor
  • July 9, 2026

Yes, the AI helped summarize the problem clearly. :-) 

I’m aware that Apple MAIDs can’t download apps. But at least it was possible to use a personal account in the App Store at the same time to download apps on your own.   

Students now have to log out of the Managed Account and log into their personal account every time they want to install personal apps. 
That can’t be what was intended.  

The devices belong to the students, so we can’t—and don’t want to—prohibit them from installing their own apps.

 

I would not call what you posted a summary. It is a straight read out. I did not even bother reading half of it. I went directly to the “The Issue” section because that is the part a bot would actually get right, and that is what I used to make my response.

We have to be careful when using bots. They are force multipliers only when the person using them already understands the domain. They are not good at teaching us unless we know exactly what to ask.

On the App Store side, in the past there was an option to sign out inside the App Store itself. That let you sign in with a different Apple ID. To the best of my knowledge Apple removed that some time back. The most recent mention I am seeing in Apple documentation is Ventura era.

 

 

As far as your questions directly:

Is this new behavior intended by Apple? Not that I am aware of. Apple has not announced any change here and nothing in their documentation suggests a shift.

Is there a setting in Apple School Manager, Jamf School, or the ADE profile that controls this behavior? ASM and ADE have nothing to do with App Store identity. Jamf can be ruled out by testing on a non managed device. If the behavior is present on an unmanaged device, it is not coming from configuration profiles.

Has anything changed in recent versions of iPadOS? If you want to know what changed, read Apple’s OS update documents. Apple publishes changes in each build in AppleSeed before release and on the security update page after release. Major behavioral changes usually happen in September and with the x.3 release. I have not seen anything documented that relates to App Store identity.

Is it still possible to use a Managed Apple Account for device services while using a separate personal Apple Account for the App Store?

I do not see the option on my test devices. The App Store does not have a sign out option on either managed or unmanaged devices. Since the option is gone on an unmanaged device, that rules out configuration profiles and puts this squarely in Apple support domain.