Management account is missing

Any recent changes to the management account password?

Not sure if this is the API method you've tried, but Jamf support recently pointed me to this guide for re-erolling machines that are checking into: Jamf https://www.modtitan.com/2022/02/jamf-binary-self-heal-with-jamf-api.html

This didn't resolve my issue (unrelated MDM issues), but may be worth a try for you

Nope, I never changed it, left it in there with a random password since day one.

Yeah, I did try the API pushing with the Jamf Managment Framework, it does the push but then I go into the machine's management and you can see commands are all pending. So it's working half way... I'm trying to find a way to re-enroll without the user doing it manually from https://skjhgs.jamfcloud.com/enroll or email invitation. Thanks

The error I get from the API site: 

{
  "httpStatus": 400,
  "errors": [
    {
      "code": "8675309",
      "field": "Name",
      "description": "I've just picked up a fault in the AE35 unit. It's going to go 100% failure in 72 hours",
      "id": "3"
    }
  ]
}

{
  "httpStatus": 400,
  "errors": [
    {
      "code": "8675309",
      "field": "Name",
      "description": "I've just picked up a fault in the AE35 unit. It's going to go 100% failure in 72 hours",
      "id": "3"
    }
  ]
}

Hi @Frank_Sonder , did you solve this? I have a machine that is unsupervised and can't be reenrolled using the API either. I see the same error, no ID found.

Thanks

No, unfortunately, I've never been able to fix this. I see the computer in JAMF but the service account is not there, and all tasks in management are just sitting there doing nothing.

Was the MDM profile added via DEP and set to non-removable?  Is it marked as "Verified" in System Preferences?  When was the machine enrolled in Jamf originally? 

Machine was enrolled 2 years ago manually I believe and yes we have a policy config profile that locks the profile and we cannot remove it