mass action - update iOS not working

Question

Jamf pro cloud - ipads/Iphones not updating using mass action command download, install, and restart devices.

They have full battery. One is on wifi, one connected ethernet using an adapter, another device is using mobile data. Under the management commands on the device, the scheduleOS update command is just pending, and there's hundreds of them. Like it's trying every day, all day long for the last week.

I saw some posts from a couple years ago on the jamf nation forum discussing this issue with no resolution. Has anyone else experienced this?

mvu · Answer

Did you try to do a mass update for iOS 15.7? Looks like there is a product issue for that update, but iOS 16 works.

Sep 20, 2022
Known Issue Impacting Minor OS Updates to iOS 15.7
A known third-party issue prevents scheduling minor updates to iOS 15.7 via MDM command. A workaround has not yet been identified and a timeline for resolution has not been established.
Note: End users can manually update to iOS 15.7.
Major upgrades to iOS 16 are not impacted. iPadOS and macOS updates and upgrades are also not impacted.
Check the Jamf Pro Known Issues page in Jamf Account for updates on the status of PI110544. If you have questions, contact Jamf Support.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded