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Hello,

We have two instances of JAMF, School and Pro. The organization I am working for has attempted to move from School to Pro by reassigning all devices from the School MDM to the Pro MDM in ASM and slowly wiping them.

The issue that I am coming to face is that the licenses were left assigned to these phantom iPads still in School, and from what I can tell I won’t be able to revoke any of them because they aren’t going to check in.

 

Has anyone else had experience with this or know what would be the best course of action?

I have refrained from revoking the VPP token, I am not sure that would do much. Ideally I would be able to move all license to the new JAMF Pro location in ASM.

Thanks

 

I don’t know if this will work for your situation, but give this a try.

Go into Apps > Inventory > into the app > delete the scope > click Save 
I don’t think there’s a way to bulk remove scopes, so you will need to do this for ALL the apps individually.]

There is a tiny gear icon to the right bottom of the ‘Options’ section. Click it and then click ”Permanently delete deferred items” (there is a bulk option for this step on the main Apps > Inventory screen once you select one or more app checkboxes. TBH, I typically just click the gear after removing the scope and hitting save.)

Then go to Apps > Inventory, select all the apps, and click ‘Resync licenses’. 

I use a version of this method to clear out iPads that walk out the door with graduating seniors in one of our high schools. It seems to work for me to get the licenses back. 

Let me know if this does any help.

I just came back to say that the issue was the VPP token. I had done what you mentioned prior and it hadn’t worked but I was going through and noticed an incongruence where say maybe Adobe Illustrator had 1 license assigned and 49 available. But in ASM 1 was assigned, but 0 were available to that location. So my first thought is that something isn’t communicating quite right. All this to say that I removed and added again the VPP token and by going though and resyncing the licenses in School, the devices relinquished them back to be assigned to another location. 

Thanks

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