MDM Capability No

Same here. Waiting to hear back from Apple.

Seeing much the same behavior here in Ohio. Configuration profiles are hung pending on our JSS.

Heard back from a colleague who got word back from Apple. Once they fix the MDM issue, clients should just start working again. Not sure why APNS is not included in System Status page. It is indeed listed on the Developer service status page, and shows the service is fine. :(

Fingers crossed.

Thanks Don! Hope we see a fix soon!

FYI, just got a response from our Apple SE...

Hi Don, Thank you for contacting AppleCare Enterprise Support. I understand you are unable to manage OS X systems via your MDM. Apple Product Engineering is aware of the issue and currently investigating. I do not have an ETA at this point, but I will follow-up once more information is available. Regards, XXXXXX XXXXXX AppleCare Enterprise Customer Support Engineering

@donmontalvo

Of course the system status for APNS would show as fine.

https://developer.apple.com/system-status/

Same issue here.
How does one run the MDM diagnostics?
Thanks,
Matt

Push Diagnostics is a very helpful app on the App Store made by Two Canoes. That is what folks were using in the screenshots.

Called Apple to report this as well. Hoping they'll throw another engineer at it.

@blackholemac Thanks. Ran it on 2 new machines and it's failing.
Passes on older machines.
Apple need to fix this ASAP as we are about to start a massive refresh of the whole company.
:-(

Won't help you today, but if this FR were implemented it might not be a problem for OS X:
https://jamfnation.jamfsoftware.com/featureRequest.html?id=4619

Sorry for the shameless plug, but not really.

Same boat man...happening sporadically...of course at the same time I'm trying to get a jump start on summer reimaging

Already voted up

It's got my vote. Also, reporting the issue exists in New Zealand - although adding a 'me too' at this point seems redundant.

When I called they did not acknowledge my information. But I am glad pings have been placed. I hope this is resolved soon.

I bet our Apple Support rep was looking at that APNS and was scratching his head.

Thanks Don!

Dom

@donmontalvo that is the nearly identical response we got from our AppleCare support engineer. Still waiting for a fix. Fortunately, we have a manual workaround for our wifi profile and we're not using config profiles for anything else.

I'm giving them until lunchtime Friday and then going to implement local profiles on the afflicted machines, tracking said machines in the JSS and 'fixing it' on those machines after APNS is fully operational.

Since Apple's APNS status has been green since this outage occurred, is it only an issue between JAMF and Apple? Are other people having APNS issues outside of using Casper? I say that because FaceTime and iMessage are showing outages for some users after they update to 10.11.4.

According to MacAdmins Slack, MobileIron (or Meraki...can't remember with all the messages flying) customers also seem to note the problem.

@ryanstayloradobe Every time I've ever encountered a confimed outage and have gone to check status, the status never reflects the outage. I don't even bother to look there anymore.

@everyone.

Both 10.11.3 and 10.11.4 give the same failures for me. The Configuration Profile logs say "Cancelled"

Tried again this afternoon, still down. Push Diagnostic reports green but enrolling a machine still results in no MDM capability.

We've seen this now in the U.S., Canada, Europe, and Asia. Doesn't seem to matter what version either.

I wonder if this is also somehow related:

"Many Mac users unable to log in to iMessage & FaceTime after updating to OS X 10.11.4"
http://9to5mac.com/2016/03/23/cant-log-in-to-imessage-facetime-os-x-10-11-4/

@ryanstayloradobe wrote:

Since Apple's APNS status has been green since this outage occurred, is it only an issue between JAMF and Apple? Are other people having APNS issues outside of using Casper? I say that because FaceTime and iMessage are showing outages for some users after they update to 10.11.4.

Interesting...Messages uses APNS, guessing FaceTime does too?

@blackholemac weotr:

I'm giving them until lunchtime Friday and then going to implement local profiles on the afflicted machines, tracking said machines in the JSS and 'fixing it' on those machines after APNS is fully operational.

We have been discussing this but yea, then you've got a bunch of deployed non MDM profiles to deal with. Hoping Apple fixes this soon.