Hi Guys,
We have noticed an issue this PM which shows our MDM Capability as "No" after imaging or enrolling via the URL.
Does anybody know what I can check to see what might be causing this?
2 Machines have the same problem now.
Thanks!
EDIT 23/03/16 14:00PM GMT - It seems from comments below that this is an Apple issue, multiple users have reported this to Apple. JAMF have also had multiple reports.
EDIT 24/03/16 11:30AM GMT - Fixed.
I'm seeing the same intermittent failures across my global enterprise. If you have enterprise AppleCare, submit a ticket.
I had the same problem with Casper imaging and failure of the MDM capability; logged a call with JAMF and have been informed I am not the only one in Europe with this problem. It started 2 days ago...
Just check this morning and APN is back up and new Mac's are getting the config profile!
DEP enrollment is up and running again and seems to work now.
Can confirm that it works again! Profiles are delivered and Casper reports Yes to MDM capability.
Think we are back up. I’ve just enrolled a device with DEP and also imaged another both enrolled and receiving profiles
Things are back to normal here as well. Hopefully it stays that way!
Same here as well, actually resolved yesterday morning, so it was brief for us.
working here as well now. Apple engineer managing our support case confirmed that engineering had resolved the issue.
Still not working for me. Did you guys need to do anything on your end?
I cant enroll in DEP.
My iPads are not receiving commands. They are all stuck in a pending state.
I was able to enroll 1 newly imaged MacBook in the JSS while I cant enroll another.
Very strange
I had to blow my problem ones out of the database, remove the framework and re-enroll, not ideal but it works.
Works here in NYC for our computers but iPhone DEP is not. Anyone else experiencing issues with iPhone / iPad DEP?
I cant enroll an iPad in DEP.
Not tried DEP, but when i tried this morning, machines which already had the initial MDM profile on which wasn't working started to work and automatically pulled down the profiles. I didn't need to do anything to get it working again. FYI I don't use DEP.
Just got confirmation from our Apple SE:
Hi Don,
The issue is now resolved. I will go ahead and close the case at this point, but if you continue to experience issues simply reply to this email and the case will reopen.
Regards,
XXXXXX XXXXXX
AppleCare Enterprise Customer Support Engineering
MDM Capability: Yes - working on my end with enrolling machines.
Don't know about DEP devices or iPads.
Thanks msnowdon... Can anyone else confirm that IOS DEP is not working? We are getting (NSURLErrorDomain error -1012.) and are stuck from moving forward. Tried un-scoping the iPhone from DEP but device refuse to recognize that it is un-scoped from DEP.
I just walked through DEP setup on an iPad 3 without issues.
smurphyusd346, thanks for your response. Guess our DEP issue is not related to the MDM issue. Will work with JAMF support to solve this.
Still not working for us in PA.
For me Push Diagnostics is successfully making test pushes on some systems, but not on others.
FWIW we had a few systems that were not working, didn't do anything, once APNS was back up, they all started working again.