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MDM Capability No

  • March 22, 2016
  • 110 replies
  • 579 views

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110 replies

Forum|alt.badge.img+23
  • Valued Contributor
  • March 24, 2016

I'm seeing the same intermittent failures across my global enterprise. If you have enterprise AppleCare, submit a ticket.


Forum|alt.badge.img+7
  • Contributor
  • March 24, 2016

I had the same problem with Casper imaging and failure of the MDM capability; logged a call with JAMF and have been informed I am not the only one in Europe with this problem. It started 2 days ago...


CypherCookie
Forum|alt.badge.img+8
  • Contributor
  • Answer
  • March 24, 2016

Just check this morning and APN is back up and new Mac's are getting the config profile!


Forum|alt.badge.img+1
  • New Contributor
  • March 24, 2016

DEP enrollment is up and running again and seems to work now.


Forum|alt.badge.img+10
  • Contributor
  • March 24, 2016

Can confirm that it works again! Profiles are delivered and Casper reports Yes to MDM capability.


Forum|alt.badge.img+8

Works for me too.


Forum|alt.badge.img+8
  • Contributor
  • March 24, 2016

Think we are back up. I’ve just enrolled a device with DEP and also imaged another both enrolled and receiving profiles


adhuston
Forum|alt.badge.img+9
  • Contributor
  • March 24, 2016

Things are back to normal here as well. Hopefully it stays that way!


acodega
Forum|alt.badge.img+15
  • Valued Contributor
  • March 24, 2016

Same here as well, actually resolved yesterday morning, so it was brief for us.


Forum|alt.badge.img+14
  • Honored Contributor
  • March 24, 2016

working here as well now. Apple engineer managing our support case confirmed that engineering had resolved the issue.


Forum|alt.badge.img+3
  • New Contributor
  • March 24, 2016

now working here in MD


Forum|alt.badge.img+10
  • Contributor
  • March 24, 2016

Still not working for me. Did you guys need to do anything on your end? I cant enroll in DEP. My iPads are not receiving commands. They are all stuck in a pending state. I was able to enroll 1 newly imaged MacBook in the JSS while I cant enroll another.

Very strange


Forum|alt.badge.img+26
  • Honored Contributor
  • March 24, 2016

I had to blow my problem ones out of the database, remove the framework and re-enroll, not ideal but it works.


Forum|alt.badge.img+7
  • Contributor
  • March 24, 2016

Works here in NYC for our computers but iPhone DEP is not. Anyone else experiencing issues with iPhone / iPad DEP?


Forum|alt.badge.img+10
  • Contributor
  • March 24, 2016

I cant enroll an iPad in DEP.


CypherCookie
Forum|alt.badge.img+8
  • Contributor
  • March 24, 2016

Not tried DEP, but when i tried this morning, machines which already had the initial MDM profile on which wasn't working started to work and automatically pulled down the profiles. I didn't need to do anything to get it working again. FYI I don't use DEP.


donmontalvo
Forum|alt.badge.img+36
  • Hall of Fame
  • March 24, 2016

Just got confirmation from our Apple SE:

Hi Don, The issue is now resolved. I will go ahead and close the case at this point, but if you continue to experience issues simply reply to this email and the case will reopen. Regards, XXXXXX XXXXXX AppleCare Enterprise Customer Support Engineering

Forum|alt.badge.img+17
  • Valued Contributor
  • March 24, 2016

MDM Capability: Yes - working on my end with enrolling machines.

Don't know about DEP devices or iPads.


Forum|alt.badge.img+7
  • Contributor
  • March 24, 2016

Thanks msnowdon... Can anyone else confirm that IOS DEP is not working? We are getting (NSURLErrorDomain error -1012.) and are stuck from moving forward. Tried un-scoping the iPhone from DEP but device refuse to recognize that it is un-scoped from DEP.


Forum|alt.badge.img+5
  • Contributor
  • March 24, 2016

I just walked through DEP setup on an iPad 3 without issues.


Forum|alt.badge.img+7
  • Contributor
  • March 24, 2016

smurphyusd346, thanks for your response. Guess our DEP issue is not related to the MDM issue. Will work with JAMF support to solve this.


Forum|alt.badge.img
  • New Contributor
  • March 24, 2016

Still not working for us in PA.


Forum|alt.badge.img+6
  • Contributor
  • March 24, 2016

Working now in MN.


gskibum
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  • Valued Contributor
  • March 24, 2016

For me Push Diagnostics is successfully making test pushes on some systems, but not on others.


donmontalvo
Forum|alt.badge.img+36
  • Hall of Fame
  • March 25, 2016

FWIW we had a few systems that were not working, didn't do anything, once APNS was back up, they all started working again.