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Question

MDM failure. Inability to Lock or Wipe machine.

  • June 3, 2026
  • 0 replies
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We recently laid off 14 people and were going to gift them their M1 Laptops after they were off-boarded.  I issued Lock Computer commands from JAMF Pro to each machine and, to my surprise, found that only 3 of the 14 had actually locked out the user.   Luckily, these folks were all friends of the company (sad) and they did not do anything malicious, but I was able to use my TeamViewer link to the machine to go in and ‘removeFramework’ and re-enroll.   After that, I was able to wipe the machines normally.  

 

Is there a way to get the rest of my machines back into compliance without removing the framework and re-enrolling them, one by one?  Will a ‘renewDeviceCert’ work?  Thanks.