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MDM Wipe of iPads causes apps to install, remove and install themselves multiple times on re-enroll

  • December 18, 2023
  • 2 replies
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We've been testing Jamf's return to service and Remote Wipe  mass action commands on our iPads and we run into some kind of bug where apps that are set to "auto-deploy" are being installed and removed multiple times during enrollment. This takes what should be a process that takes a few minutes to 20 minutes. I'm not sure if We've boinker something up in the scoping or if this is just a by-product of handling this through MDM. I don't notice the same behavior if we do a recovery mode wipe of the device through Finder.

 

 

    2 replies

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    • mdp
    • Contributor
    • December 20, 2023

    I've been playing with Return to Service in our environment, and I haven't been seeing that happen with the devices I've been using. Are the apps in question scoped to all devices or specific groups? I can imagine seeing something like this occurring if a smart group were set up in a particular way.

    ---Matthew Prins -- Jamf Scripts @ Github
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    • kbreed27
    • Author
    • Contributor
    • December 20, 2023

    I've been playing with Return to Service in our environment, and I haven't been seeing that happen with the devices I've been using. Are the apps in question scoped to all devices or specific groups? I can imagine seeing something like this occurring if a smart group were set up in a particular way.


    That would actually track. I inherited this Instance about a year and half ago as a helpdesk guy (with minimal prior experience in System Administration mind you).

     

    The Previous admin made 100's of pre-stage enrollment groups and most of the smart groups we used are scoped to the wording of the Pre-Stage enrollment group. 

     

    Moving devices into different prestages is how we define their position/building etc. Not ideal, but i haven't found a good way to overhaul the entire system just yet. 

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