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Question

Media lookup failed to find the requested identifier

  • May 4, 2026
  • 0 replies
  • 63 views

vegard
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Hi. Started seeing this error on applications pushed to Macbooks through DeviceGroups during enrollment. Apps are set to automatic installation. Tried to resync licenses with ASM without luck. Trying to reinstall the app sometimes gives the same error, or it works. I have been unable to see any reason for when this is happening. It seems totally random, and happens on all sorts of applications.

Update! This also happens on random OnDemand applications where students adds them from Jamf Student.

Anyone else seeing this, or know how to resolve it?

 

This is how it looks from the Jamf Student application. The students are not able to retry, the teacher is not able to redistribute the app. Only “solution” is to hope that a reinstall from the managment site works. This is hit or miss.