Hey Folks,
I’ve had multiple conversations with both Jamf and Apple about their recommendations here, but neither have been able to give a definitive answer:
We’re migrating iOS devices from Intune to Jamf, one-at-a-time as people come up for refresh.
- All devices are DEP. We have “light touch” management: our company doesn’t push apps/data to devices that we’re concerned about, and users are technically able to remove Intune from their devices.
- We are not moving existing devices to Jamf (only brand new or wiped devices)
- We’re concerned with this being as seamless as possible for our users and getting their purchased apps and personal content positioned as they would expect.
Our initial plan, that we now know won’t work (because the backup retains the device's Intune Enrollment):
Intune Phone -> iCloud Backup -> Restore to brand-new iPhone -> Enroll in Jamf
Initial tests indicate that Option 1 (below) does work, that Jamf correctly interacts with the device, and that there’s no residual Intune management carried over to the new device.
Option 1:
Intune Phone -> Remove Intune Management from Settings -> iCloud Backup -> Restore to brand-new iPhone -> Enroll in Jamf
Option 2 (more work for users):
Sync content to iCloud -> Skip iCloud Restore on new phone -> Enroll new phone in Jamf -> Log in to iCloud -> Sync -> Manually download apps, and re-position them in the GUI.
Is there any reason anyone can think of why Option 1 wouldn’t work?