My impressions while working as a Jamf partner

Honestly, I’m not sure what to make of this.

You’re setting up Jamf Pro on-prem in AWS. Since Jamf Cloud already runs on AWS, the only real difference here is that you’re keeping control of the SQL database. Outside of that, I don’t see much benefit. Jamf has been pushing customers toward cloud for years, and their support for on-prem is really just break/fix. They don’t provide detailed guidance on how to build it out.

Jamf Pro expects the main database account to have full admin rights. That’s pretty standard for SQL applications. If you try to restrict permissions, you’re basically limiting Jamf’s ability to manage its own database, which is going to cause problems.

I get that you’re frustrated, but the setup you’re describing is not typical. It’s well outside the scope of what Jamf support is designed to cover. And honestly, very few MDM vendors even let you self-host anymore. Jamf still does, but it comes with trade-offs.

So yes, be annoyed that Jamf won’t help you engineer a complex, nonstandard deployment. Just keep in mind that what you’re building is unusual, and the lack of support is part of the reality of going down this path.

Hello, and thank you for your response.

It appears that I left out some important information.

Due to the customer’s circumstances, choosing an on-premise deployment is one of the unavoidable options. In our country, some customers choose an on-premise setup because of various government regulations.

Additionally, they have already purchased Jamf’s Professional Services. The reason the customer and partner are dissatisfied is that despite purchasing Jamf Professional Services and Premium Support Silver, they have not yet received any support for the deployment, nor has the local office arranged a schedule for the Professional Services. This situation is adding further difficulty to the project.

It is hard to explain everything in the main message, but most of the technical issues have already been defined in terms of root cause and solution. However, we asked Jamf engineers 3–4 days ago whether the methods we identified are correct or whether there are any additional factors we should consider. We have not received any response at all, and this delay is affecting the project timeline. This is why we are feeling frustrated with the situation.

In some Asian countries outside the U.S. or other major markets, customers and partner companies must bear the burden of not being able to receive reliable technical support for Jamf solutions, and this also contributes to the difficulty of our work.

P.S. Normally, when Jamf Professional Services are arranged, doesn’t the Jamf team usually contact the customer? It has been more than 10 days, and the customer has still not been contacted by Jamf. We keep requesting updates, but it is difficult to understand why there has been no contact with the customer to schedule the work.

In short, it is a complete mess both technically and operationally.

Thank you for raising this concern, we'll be reaching out to you to resolve it.

Thank you for the great comments.

I have worked at Vendor A for more than eight years and also have experience with overseas telecom companies, and I strongly believe that successful projects are always built on strong collaboration between the vendor and the partner.

With this project as well, I hope that the cooperation between Jamf and the partner company will lead to a successful implementation and an excellent operational case.