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Network profile could not be installed.

  • October 10, 2021
  • 2 replies
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Hi all,

I am trying to install a network profile for the corporate wifi and it failed to install it on the station.

The error that appears in Jamf under Failed Commands is : 

״The ‘Wi-Fi Network’ payload could not be installed. The 802.1X service could not be updated.״

Appreciate your help.

Best answer by sdagley

@__AMM Can you provide some info about (e.g. screen shots) of the profile you're trying to push? Do you have the a payload for the required 802.1x certificate in the profile with your network payload?

2 replies

sdagley
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  • Jamf Heroes
  • Answer
  • October 11, 2021

@__AMM Can you provide some info about (e.g. screen shots) of the profile you're trying to push? Do you have the a payload for the required 802.1x certificate in the profile with your network payload?


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  • Contributor
  • October 11, 2021

@__AMM Can you provide some info about (e.g. screen shots) of the profile you're trying to push? Do you have the a payload for the required 802.1x certificate in the profile with your network payload?


Hi @sdagley 

Certificate payload with root-ca is configured in the same profile.

In the Network payload I set Trust and choose the CA Certificate.