Hi there,

A bit of background — I recently took over for our previous Jamf admin, who left unexpectedly. I have some Jamf experience (completed the training about eight years ago), but I’m still building up my troubleshooting skills.

I’m working with an older iPad Pro that appears to max out at iOS 16.7.12. When I wipe the device, it doesn’t automatically grab the MDM profile or configuration during setup like our other iPads do. Instead, it just activates with Apple and sets up as a normal iPad. I can manually enroll it, but I’d prefer not to.

I’ve confirmed that it’s listed in Apple School Manager, assigned to our MDM server, and included in the same PreStage Enrollment as the other iPads that work correctly after a wipe. I also tried deleting it from Jamf to see if it would re-sync, but it didn’t.

One thing I’ve noticed is that under Automated Device Enrollment (DEP), the status shows “Sync Failed — Awaiting Next Sync.” However, other devices are enrolling fine, so I don’t think that’s the root issue. I’ve also noticed I don’t have the Manual Sync option available in DEP, which I understand I should normally see.

Just looking for some advice on what might be preventing this iPad from grabbing the profile automatically.