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Is there an issue in Jamf Cloud online currently.

I added a new app from Apple School Manager this morning and it still has not arrived in Jamf Cloud for availability.  I have double checked my VPP token, even downloaded and assigned a fresh one just to make sure it was not expired.  I tested the same app by assigning a few licenses to Intune and they showed up within a few seconds in Intune.  Not sure what else to check, I also forced a sync from Apple education support in Jamf Cloud.

Earlier this morning I was unable to get apps deploying to new iPads that were already assigned in Jamf Cloud, it gave the error: “Pending - All licenses are in use or the license is not assigned yet” and took over an hour before they finally installed.

Hello,
There have been no widespread, officially reported outages for Jamf Cloud online. The issues you're experiencing with apps not appearing from Apple School Manager and deployment delays, even after syncing, are unusual. While there isn't a known service-wide issue, these symptoms could indicate a localized or temporary problem with your specific Jamf instance's communication with Apple's services. Given that the apps appeared quickly in Intune mymilestonecard com and you've already tried troubleshooting steps like VPP token updates and manual syncs, the best course of action would be to contact Jamf Support directly for further investigation.

 

Regards,
Rose.S

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