Skip to main content
Question

Nexthink collector version v24.5.1.1.23 deployment failure

  • June 19, 2024
  • 3 replies
  • 35 views

Asifahmed
Forum|alt.badge.img+9

Hello Team,

I am deploying the Nexthink collector v24.5.1.23, I did repackage it, and if I install manually by double clicking on it, then it works fine, but when I am deploying through a JAMF policy it is failing saying that " Installation failed. The package could not be verified."

 

But the same way I am deploying the previous version v23 and it is working fine, where is the issue and how to fix it?

3 replies

pete_c
Forum|alt.badge.img+16
  • Honored Contributor
  • June 19, 2024

What exactly are you packaging? I copy the csi.app (not really an app) and my org's product key into /private/var/tmp/, package that and install, has worked fine. Yoy might also want to review Rich T.'s posts on his approach.


Forum|alt.badge.img+19
  • Honored Contributor
  • June 19, 2024

When you run the install, take a look at the logs and see if you can see what is failing. It might something in your postinstall script that is not working. 


scottb
Forum|alt.badge.img+18
  • Valued Contributor
  • June 20, 2024

@Asifahmed - hit me up on Teams and I'll show you the postscript I use for this install...

-Scott