No more Jamf Remote...now what?

Interesting... so, devices are managed and visible on Jamf PRO side, and Jamf Remote is able to install something - but policies are not happening? Wow. Seems like some serious issue. I would put it as top priority to be resolved, over everything else. Also, I agree with Jamf recommendation, if device is action weird it is better been reimaged and reenrolled asap

The resolution is certainly correct - just not massively practical in the middle of a school year with minimal spares/replacements :)

I use this to send out printers to labs, install software, nearly everything.  Plus being able to push was just so convenient!  Teamviewer is not an option...

I just don't understand WHY they removed it and why they didn't have a substitute.  It seems like this was a major focus for JAMF recently, only to fall by the wayside.  

Maybe Apple doesn't want any similar tools exists because of the level of access? More and more things in macOS come under full end-user control. I wouldn't be surprised if latest version of Jamf Remote does not work with Ventura.

Or maybe the developer who wrote Jamf Remote is not with Jamf anymore? 

Could be.  Just sad to see such a valuable tool deprecated and not replaced.  To say I am disappoint is an understatement.  

You may be right and if that was the case they could tell us that.....that it was being discontinued due to Apple security policies preventing it from working.....BUT I can still with Monterey use Apple Remote Desktop to install a PKG file onto multiple machines so the functionality is still there now.

The problem is that even with the new in 2023 remote administration feature, even if that allows us to do things like install packages etc from the webUI it would be a per-device thing as opposed to Remote which lets us do it to 100s at once etc etc.

I'm with you 

This is just not a good strategy for JAMF to remove Remote from its catalog.  We use it for everything that needs to be done right now most times can't wait for a system recheck to push software or do something needed NOW!

I hope that JAMF reverses their course on the Remote tool or even reads these posts but they probably don't even do that.  I liked JAMF in the beginning but after some of the changes and especially this one, not so much now. Sad, apparently they haven't asked the end users just their engineers.  We cannot in any way use Teamviewer at the college where I work at.  Also, I don't see a push immediately in any of the policy setups that I have to do daily.  This is not going to be good at all.

I was contacted by their customer service people following my questions to support and again, they pushed the idea of teamviewer which I pointed out has effectively 0 of the functionality of Remote.  I honestly believe this move, unless done because of Apple closing the ability to do it (but they have never once mentioned that so assume not), shows a complete lack of understanding of how that application was used by people as it was not a remote desktop tool - so saying here we are replacing it with a remote desktop tool is nonsensical. 

In addition, why not continue to support it UNTIL you have that tool in place at least rather than removing it months before there even is another option coming from JAMF.  They will not reverse their course I am 100% sure of that but I hope I was able to make them aware of the issues.

Just discovered this myself.  I infrequently use JAMF Remote but it's to run policies in the background that need to be done now.  Usually because I have a machine that while everything appears functioning, for whatever reasons policies aren't coming down and working automatically.  Same permission issue error with an old version.   Folks that think we can just go wipe a device and reload are not very customer friendly.  Yea, let me just go grab Professor X's device and wipe it to fix the fact a JAMF mysteriously stopped working.   And the TeamViewer solution for remote control sounds like a great idea...except it means someone has to pay for it....and that's never going to happen where I work.  I'll get over it but it's a functional tool that shouldn't have been lost.

Just came across this issue myself with the old JAMF Remote now failing to allow access. This is a serious issue for those of us who use JAMF remote for immediate fixes. Major failure on JAMF for removing this application. 

To whom it may concern @ JAMF,

I don’t know what the thinking logic was to remove one of the best tools that you had in your arsenal to work on macs.  But JAMF Remote was not used to remote into devices as it’s the primary function, of most people.  It was used to push and finish policies “instantaneously” instead of waiting to push something and constantly checking back on the web interface to see if it was completed.  It was used to make the speedy implementation of software and script policies that were uploaded into JAMF where now I must tell clients it will be installed when it can be installed when each client checks in.  With JAMF Remote when I clicked the start button it started and showed me which systems completed and tanked if any did and when I clicked on show logs, why they tanked instantly.

 I don’t think that your management team was thinking this one through, if it’s a case of program financing, maybe throw your code and the necessary hooks on GitHub so someone else can take over that app and its operation for the community as a whole.

You had one of the best Apple MDMs with that one tool alone, but some of the comments in the forums show people who are genuinely considering jumping ship because it is gone.  Sadly, without JAMF Remote you are even with other Apple MDMs.

 Thank you for your time, although living in the corporate/educational environment for most of my life nothing will probably be reversed, very sad.

 My last comment would be next time you do something like this can you at least put out a short survey to the community, “Do you use this tool or this function?”  maybe then you would have received the response you would have needed before this move.

May you all have a very great day today!!

Jamf Remote was way quicker as compared to sending the commands via Jamf Pro. The logs were also instant. Jamf Remote has its own value. Don't compare Apples with Oranges. No more unattended screen sharing to lab computers. And the list of pains continue ...

There is a feature request you can vote on to bring it or something better like it back.

https://ideas.jamf.com/ideas/JN-I-26370

You killed Jamf Remote?  Weren't we paying for that?

I had thought that we were paying for it as part of the tools.  But, makes you think if they kill that what else will they kill without even asking the community?  I just wish they'd bring it back and admit they screwed up.

I'm upset.

My thinking exactly. Did the cost of JAMF Pro go way down or are we playing the same for less. I know some people say we should look for other ways, but why?? What we had, Jamf Remote, was working. Now we are supposed to pay more out of pocket to do the same thing. That just does not seem right.

Wait are you saying there's a paid tool that does what Jamf Remote did? Because I'd be interested in that.

I think @Icka may have been talking about paying for TeamViewer.  But that only does the remoting of systems not the automatic pushing of Policies.  I'm not sure either.

I do not believe there is at all - but JAMFs 'solution' is to suggest TeamViewer which not only does not provide, as far as I can tell, ANY of the functionality that JAMF Remote actually had, and is a paid product in itself so we pay the same for JAMF, for less tools and then they suggest we just go and pay for other products to do what their product already did.

If they can turn around and provide an explanation which makes sense such as "we discontinued Remote because with M processors Apple not longer allows X......" then fine, but I've not seen anything explaining this discontinuation from them and maybe the M processor thing is a bad example as I know it worked on M processor macs but you get my point.  The tool worked perfectly on every single Mac we had from the oldest to the newest right up until they removed it and there is no replacement.

Certainly one can send commands via Apple Remote Desktop, but the ability to simply select apps, and profiles from in remote which were missing and push then to a computer made it such a great "in the moment" fix.

The sad reality is there is nothing to replace Jamf Remote out there. Nothing can do the things it did because it was a uniquely developed tool specific to Jamf Pro. What it did under the hood was used the Jamf management account, which in many environments could be using a randomized password, to SSH into a remote Mac using it's last known IP address from the Jamf Pro console, set up a 'policy on the fly' based on the items you checked, and then tell the Mac to check into Jamf to run that policy. 

I can't think of any tool out there that could accomplish that. Closest thing would be Apple Remote Desktop, but that doesn't tie into Jamf in any way really, so you'd have to have any packages and scripts locally on your admin Mac to push them.

suckers, degraded product, Jamf Pro

slowly and gradually they are pushing us away

Seems to me that the only quasi-similar product is the iOS app, QuickLook, which appears to do some of things Jamf Remote did.