We had a bunch of devices stop checking-in, seems Jamf process had hung but we are not sure why.
I’ve managed to get most up and running by asking user to restart or issuing a self heal via API which reinstall Jamf silently on the Mac, just had to exclude those devices from any enrolment triggers.
I’ve still got 30 devices that look active as I can cross check in our IDP to see when the Mac last signed in.
Self heals are pending on these Macs I’m guessing not running as also a APNS cert issue(?) and as said no check-in or inventory updates.
Any other ways to silently fix, ssh is not an option. I don’t fancy raising 30 tickets internally for our Service Desk to look at.
