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Question

Over air Apple TV recovery?

  • September 1, 2019
  • 4 replies
  • 37 views
rpayne
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I made a bonehead move and set an Apple TV 4K to be locked in display mode and disabled remote pairing (this is normal for our configuration). The bonehead part comes in where I did not check if the device was in DEP (it's not). Apparently, somehow it got removed. That being said... I can't wipe this device. I went into Jamf to do it and low and behold.... wait for it... it's not there either. Do I just have a paper weight?

UPDATE: Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.

4 replies

rpayne
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  • rpayne
  • Author
  • Contributor
  • September 1, 2019

(fixed)

I
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  • ICTMuttenz
  • Contributor
  • September 2, 2019

How?

bradtchapman
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  • bradtchapman
  • Valued Contributor
  • September 2, 2019

You said it was “fixed” in a follow up reply; did you resolve the issue? If so, please update your original post.

AFAIK, you can put an Apple TV into Recovery mode by disconnecting and reconnecting the power cable a few times.

    rpayne
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    • rpayne
    • Author
    • Contributor
    • September 2, 2019

    Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.

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