I'm having serious performance issues with the 11.9.1 update (Jamf Pro Cloud). Any time I edit the scope of a profile the interface slows to a crawl and I get the dreaded "Poor network connection" pop-ups. It can take up to 30 seconds or more just to register keystrokes when filtering the list of computers and another 10 seconds or longer to select/add something. It was always slow/laggy working with profiles, but not like this. Anyone else?
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Performance issues with Config Profiles with Jamf Pro 11.9.1
+8Best answer by atomczynski11
Are you in Safari?
Try Chrome.
+18Are you in Safari?
Try Chrome.
+23I have seen this issue for quite a while before Jamf Pro 11.9.1. I can use Edge to edit the scope of profiles but I don't like Edge very much or Chrome. I can't understand how Jamf would allow their product to work so badly with a native Apple browser! I have not yet found a fix for this. Safari is my primary browser, and I refuse to switch to another.
+8Are you in Safari?
Try Chrome.
OMG Yes! Thank you so much! Wow, you've got to be kidding me... It's absolutely unusable in Safari! Switched to Chrome and it's lightning fast now!
I would have never guessed Jamf would allow such a shoddy user experience for the APPLE NATIVE browser!!! Are they not testing their product with WebKit? Devs all using Chrome?? WTF Jamf?!!
+17while I use Safari as my daily driver for 'web stuff' we have a requirement to use a 'Chromium' browser for work..
Thus many of us now use Arc browser... (takes a bit to get used to it) but.. Safari does not come close.
And with Arc you can add the ability to disable the 10 min log out..
As for the 'poor network' I still get that, despite being hard wired on 1Gb ethernet..
+13Chrome seems to be the only browser that works relatively problem free with our Jamf instance. I prefer Brave browser, and everything works great, however, when I go in to a Computer record and want to view the Policy history, nothing is displayed.
+8Chrome seems to be the only browser that works relatively problem free with our Jamf instance. I prefer Brave browser, and everything works great, however, when I go in to a Computer record and want to view the Policy history, nothing is displayed.
Yeah, totally inexplicable that Jamf doesn’t seem to place a priority on Safari compatibility.
+23Yeah, totally inexplicable that Jamf doesn’t seem to place a priority on Safari compatibility.
They will be when I start complaining about it. Jamf Pro should work with Safari as well as any other browser. While I do use Edge for some internal sites and a few other things, Safari is my main browser and I will not be switching. I have previously called Jamf support about this but nothing was done. I will get them to fix this.
+1They will be when I start complaining about it. Jamf Pro should work with Safari as well as any other browser. While I do use Edge for some internal sites and a few other things, Safari is my main browser and I will not be switching. I have previously called Jamf support about this but nothing was done. I will get them to fix this.
Have you had any response from Jamf on this? We are still having the same issue in our instance.
+23Have you had any response from Jamf on this? We are still having the same issue in our instance.
At the moment, on Jamf Pro 11.14.1 I can edit the scope of profiles using Safari, but it is a little slow. A little slow I'm OK with but totally freezing up the browser I am not OK with. I was told that this was a product issue that Jamf is working on. We have had many new versions of Jamf Pro since I first started complaining about this. I haven't seen mention of fixing this issue in release notes. I hope after we get upgraded to 11.15.1 that performance improves or at least doesn't degrade. Again.
+1At the moment, on Jamf Pro 11.14.1 I can edit the scope of profiles using Safari, but it is a little slow. A little slow I'm OK with but totally freezing up the browser I am not OK with. I was told that this was a product issue that Jamf is working on. We have had many new versions of Jamf Pro since I first started complaining about this. I haven't seen mention of fixing this issue in release notes. I hope after we get upgraded to 11.15.1 that performance improves or at least doesn't degrade. Again.
Thanks. I ended up reaching out to Jamf Support and they said its a known Product Issue (PI119962) that they are working on although there's no ETA for a fix at this stage. Their only workaround is to use an alternative browser for now. I suggest if anyone else is experiencing this issue that they log a support request so Jamf understand the impact of the issue and dedicate more resources to implement a fix.
+8I think they may have finally addressed this in 11.15.1. Safari works much better now.
+1I think they may have finally addressed this in 11.15.1. Safari works much better now.
Yes ours appears to be fixed in 11.15.1 as well 🥳
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