PreStage Enrollment - Packages not getting installed

Since the issue only affects some devices intermittently and works after a wipe/re-enroll, this is most likely a network timing issue during Setup Assistant — the device doesn't have enough time to download all packages before moving on.

Quick fix: Create a policy with enrollmentComplete trigger to install the same packages as a fallback. This catches any packages that fail to install during PreStage.

Reference: Troubleshooting Automated Device Enrollment

Thanks ​@h1431532403240 But we do want some packages to be installed before enrollmentComplete, such as Jamf connect, JSM.

Have they recently been made into a new prestage? Very often the issue is that the distribution point is not selected. I’d start there.

Also, check your scoping. if the computers were not wiped between re-enrolling, the scoping may see that an app is already there and not deploy it.

​@mattjerome the distribution point is setup as Cloud. 

And this packages are installed during PreStage Enrollment, so should install of all Computer duing enrollment process.

​@Yam_Moktan you’re correct….in the past I’ve just seen weirdness (technical term) with scoping or not wiping the computer in between setups 

This is a strange one. Since it only affects random devices intermittently and works after a wipe/re-enroll, it could be a network timing issue during Setup Assistant, or possibly a macOS version-specific bug.

I'd recommend opening a support ticket with Jamf — they may have seen similar cases and can help dig deeper.

​@h1431532403240 Yes its very random and cant pinpoint the common ground for a root cause. 

Have open the ticket with Jamf, but havent been able to move forward.