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Question

Problems enrolling new Macs (Neo)

  • September 1, 2026
  • 0 replies
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Hello everyone,
This year we’ve got aboout 300 Macbook Neo’s. About up to 5% on the get an error. We enroll them just like we always have. The users log in with their Entra credentials during onboarding. After a while when the login is processed an error message pops up as shown bellow:

The only thing for us to do is to format the drive and reinstall the computer. Then the users does the same without any problems. We had never had this error message before until Macbook Neo.

Does anyone know we we get and/or what we can do to prevent it in the future?