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Profile Installation Failed -- Server Certificate is Invalid

  • October 2, 2017
  • 11 replies
  • 90 views
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Our school has 450+ MacBooks and 150+ iPads. At the moment I have one iPad that will not install the profile. The CA certificate is being installed before the profile with no errors. I'm not sure what could be stopping this one iPad from enrolling.

I've followed the steps in the article below with no luck. Also, the iPad is set to the right time.

https://www.jamf.com/jamf-nation/articles/192/mobile-device-enrollment-error-invalid-profile-or-invalid-certificate

Best answer by amickelson

On the iPad go to General: About: Certificate Trust Settings and Enable the JSS Certificate.

    anickless
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    11 replies

    sharriston
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    • sharriston
    • Valued Contributor
    • October 2, 2017

    Is the iPad on 10.3 or higher and is your certificate self signed by the JSS or did you buy a third party certificate?

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    • ohtech
    • Author
    • New Contributor
    • October 2, 2017

    iPad is running 10.3.3 and our certificate is self signed by the JSS.

    A
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    • amickelson
    • New Contributor
    • Answer
    • October 2, 2017

    On the iPad go to General: About: Certificate Trust Settings and Enable the JSS Certificate.

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    • ohtech
    • Author
    • New Contributor
    • October 2, 2017

    Thank you! I had no idea that setting was there.

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    • christiana
    • New Contributor
    • January 22, 2018

    You are a life saver

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    • PBeckman
    • New Contributor
    • September 24, 2018

    Thanks amickelson, I confirm this fixed it for me also.

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    • dlang
    • New Contributor
    • October 3, 2018

    I wish it was trusted at install.
    any way to make this happen?

    S
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    • steelopus
    • Contributor
    • January 22, 2020

    Still relevant after all these years!

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    • bcbackes
    • Valued Contributor
    • April 11, 2020

    Yeah, I got burned by this recently when setting up an iPad for the first time with Jamf Pro.

    S
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    I am still getting this message , even the certificate trust is enabled.

    rochama
    rochama
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    • rochama
    • New Contributor
    • January 24, 2022

    I am still getting this message , even the certificate trust is enabled.


    Same here, the trusted certificates are enabled but the profile fail to inject the certificate.

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