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Question

Provisioning error "This Mac is owned by unknown"

  • March 26, 2024
  • 3 replies
  • 344 views
donmontalvo
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Hi all,
We have a Mac that shows "This Mac is owned by unknown" in the Remote Management window when provisioning. It is in ABM, assigned to one of our two MDMs.

I tried switching it between MDMs in ABM, no luck. Also tried changing the PreStage Enrollment on each MDM server, no luck.

Anyone ever see this? If so, any idea how to resolve? I opened a ticket with Jamf Support, but wanted to check here too.

PS, I know I can "release" the device and use an iPhone to re-add it, but hoping that would be a last resort.

TIA


--https://donmontalvo.com

    3 replies

    sdagley
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    • sdagley
    • Jamf Heroes
    • March 26, 2024

    Not to ask the obvious but have you tried setting the MDM assignment to none in ABM to see if the Mac will then skip the Remote Management step completely?

    donmontalvo
    donmontalvo
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    • donmontalvo
    • Author
    • Hall of Fame
    • March 26, 2024

    Not to ask the obvious but have you tried setting the MDM assignment to none in ABM to see if the Mac will then skip the Remote Management step completely?


    I meant to circle back, turns out the computer needed to be removed from one of our two Jamf Pro instances, since we changed the assigned MDM in ABM. All fixed once removed and the computer rebooted.

    --https://donmontalvo.com
    agent23tv
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    • agent23tv
    • New Contributor
    • July 16, 2024

    I am getting this same error. I can switch between MDM's in ABM, but it does not show up in either of my Jamf instances. Talked with Jamf and ABM support and they were stuck. Referred me to my reseller. Waiting to hear back. I will post with my solution if any. 

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