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"PTUpdate wants to make changes."

  • December 17, 2014
  • 3 replies
  • 13 views

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  • Contributor
  • 10 replies

Has anyone ran into this message before?
"PTUpdate wants to make changes. Type your password to allow this"
Couldn't find anything via Google for OS X.

Best answer by dilok

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!

3 replies

damienbarrett
Forum|alt.badge.img+19
  • Honored Contributor
  • 343 replies
  • December 17, 2014

Any chance you have Pro Tools installed?


Forum|alt.badge.img+6
  • Author
  • Contributor
  • 10 replies
  • Answer
  • December 17, 2014

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!


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  • New Contributor
  • 1 reply
  • July 1, 2020

That is the Webex Productivity Tools updater. The path to this file is ~/Library/Application Support/Cisco/Webex Plugin/Updates/PTUpdate.app/Contents/MacOS/PTUpdate