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"PTUpdate wants to make changes."

  • December 17, 2014
  • 3 replies
  • 28 views

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Has anyone ran into this message before?
"PTUpdate wants to make changes. Type your password to allow this"
Couldn't find anything via Google for OS X.

Best answer by dilok

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!

3 replies

damienbarrett
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  • Honored Contributor
  • December 17, 2014

Any chance you have Pro Tools installed?


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  • Author
  • Contributor
  • Answer
  • December 17, 2014

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!


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  • New Contributor
  • July 1, 2020

That is the Webex Productivity Tools updater. The path to this file is ~/Library/Application Support/Cisco/Webex Plugin/Updates/PTUpdate.app/Contents/MacOS/PTUpdate